Something positive

Thank you LuckyGirl

Good to hear some good news for once and glad all is well Luckygirl13

I have been encouraged at least three times in the NHS to put in complaints, when I gave simple feedback, because a complaint triggers an investigation to see what needs to be done (if anything) to put things right. In each case they told me that they had made changes, at least one of which could be life saving. So long as we want real appropriate change it is always worth complaining (though not sending an angry tirade of course....)

Well done you! And well done to the health authority for their response and for notifying you of their actions.
Hope you're in good health now.

Well done Luckygirl 👏, hope your health continues to improve

Well done Luckgirl. It’s great that they have woken up and taken notice. Let’s hope it continues. All the best to you.

Well done, you, Lucky, and well done the Welsh health board. Good news indeed.

Hope you're doing well now, Luckygirl.

Well done, Luckygirl! That's a real case of every cloud having a silver lining.

Well done Luckygirl, I hope you are feeling reasonably well at the moment.

The last time I was sent to hospital by NHS 24, with breathing difficulties, I saw such a difference in response from my previous heart attacks.
I couldn't fault my previous treatment, but this was so much more efficient.

This time I was informed that they were trialling a new system for the first time that day and I was taken to a designated area, where within an hour I had an ECG, echogram, bloods and and a chest x-ray done. My designated doctor kept popping in with updates. I was amazed by the efficiency and speed of it.

It seems that this initiative was being trialled in the Glasgow University Trust hospitals.

Isn’t it great when something good comes out of a bad experience? Well done, Luckygirl, your near disaster could prove a life saver.

Thanks for kind thoughts.

I must admit I did not expect to get such a positive and constructive response, so it has been very heartening.

Excellent work Luckygirl. Sounds like your rotten experiences have led to very positive changes for the benefit of future patients. Meanwhile, I hope you are feeling better and more able to get on with life.

That is so so lovely to read Luckygirl13, the end bit I mean!

Not sure which health board you’re referring to but here in north Wales the wait in A&E for my dad with similar symptoms was 13 hours on Friday although he was thoroughly checked and tested with no further treatment necessary.

We still have a long way to go before things are anywhere near acceptable in the way our Betsi Cadwaladr health board is run - acknowledgment of shortcomings is a good first step.

Well done Welsh health board!

Thank you for your constructive comments Luckygirl and thank you NHS Wales for taking action.

Good for you luckygirl. In a much less serious situation I did the same about appalling treatment during an MRI. The same thing happened, fulsome apologies, an acknowledgement of errors, changes to procedures and a request to use my experience in training sessions. If patients don’t give feedback how will anything change?

I do remember your posts and worried for you. Hope things are very much better now.

Well done Luckygirl, you might save someone's life.

Many people are just so relieved to be home and don't put in a complaint. I know we should have done that after the treatment DH received in hospital three years ago; luckily other dedicated staff took over his care after DD complained and he recovered but it was a long haul.

Excellent work Luckygirl and a wonderful outcome.

Well done Luckygirl3 - hope things are stable and you are doing well

That’s great, Lucky. You bothered and they actually responded in the correct (and a positive) way.
Undoubtedly your action will benefit other patients, well done!
Just ensure you take the best care of yourself now, please, onward and upward! 💐

Wow well done you. You could have saved someone’s life.
I hope you are feeling well now and will do for some time to come.