Patient Experience form (hospital)

When I want anyone including hospitals to really take note of what I am saying I choose to write my own letter, and send it in a recorded delivery, so that someone has to sign for it and I have proof it has been received. That way I write what I need to do, in a clear manner and have proof they have received it. Best way to make sure that I am heard. Rarely used but it works if I need to use it

This is a very old thread. We were never contacted by the hospital regarding the form.

As lead clinician of an NHS service before I retired I can say that we were pretty proactive about measuring patient satisfaction. It really mattered to me. Any complaints (luckily there were very few) were rapidly addressed. Our clinical governance team were hot on the follow up. The legal department were contacted and all relevant info collated and discussed. Any complainant was contacted and listened to. I'd hope things were still like that suspect that with everything online these days its a tick box exercise with pre determined outcomes.

Reported

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The possible reason for using a set form is for ease of collation.
But often data collection has an agenda.

Sago

It’s all for diversity and inclusion.
The NHS are far too interested in catering for the minority than the majority.

Then write to your hospital PALS team and express your concerns Sago, we all have a voice.

I have an MRI scan booked for early Saturday AM. I look forward to receiving the card. DH has made several visits to the local hospital since we moved here, plus a stay as an inpatient. I have no recollection of either of us being given a satisfaction card. However, we had no complaints. It is great to be living in an area where are medical experience here, generally, has been nothing but good.

It’s all for diversity and inclusion.
The NHS are far too interested in catering for the minority than the majority.

I generally receive a text from the hospital trust asking me how my visit went at the clinic.
If a member of staff had been polite and attentive, I say so. If a member of staff had been rude and obnoxious I say so. Like wise with cleanliness of waiting areas, toilets etc. They ask if I had to wait longer than 20 minutes to be seen and if so was an explanation offered up to the waiting patients.

It’s all really straightforward but of course, no use if you don’t use a mobile. Can’t say I’ve ever received a comments form to complete.

However, there is always the PALS team at every hospital who are there to investigate complaints and equally so, to pass on compliments. One clinic that I attend is exceptionally good so I take the time to write a letter to PALS. I know they’re all supposed to work to set standards but the staff in that clinic, from the Domestic team to the Consultant, always go the extra mile to make patient’s appointments as seamless and stress free as possible in a clean and comfortable environment.

I'd be there making up my own form and filling it in for them - re my MEDICAL experiences. They'd get told in full detail about what I thought about things like length of time I had to wait to be seen, satisfaction level (or otherwise) with my experience when I was seen, comfort levels whilst waiting, etc - and then "Irrelevant" written re any politically correct type questions.

I can't be arsed with box-ticking type stuff - I just want to know what my medical care would be like and what my comfort levels are whilst waiting.

If they got really unlucky there'd also be an analysis of money spent on politically correct type stuff.

Thinks - wonder if they give out questionnaires to people who are waiting - on trolleys in corridors....

In my past business I had to be registered with the Care Standards Agency.
One of the things I had to do was give out satisfaction forms.
No one ever filled them in. I was a private business, if my clients weren’t happy with what was on offer I’m sure they chose to go elsewhere.
Still I ticked a box!

I fill one in every time I attend hospital whatever department you are given a card, and I can say hand on heart, I ve never had a bad visit but I would tell the if there had been a problem which I hope would be constructive
My older friend has been in and out of hospital this last year and can’t praise them enough I think we have a great hospital here, although there will always be problems for some people, impossible not to be

I would be tempted to write in a little box, thank you for your interest in my care and recovery,

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boheminan

I was given one of these yesterday to fill in whilst in a hospital waiting room. I have a hunch they dole them out to give us patients something to do whilst waiting to be seen.

Yes, I’m sure we have all seen them before but if they genuinely want to know how our stay in hospital went then why not ask relevant questions instead of that diversity rubbish on the back?

It says they want to understand whether certain groups of people feel they don’t want to access certain services. If you suffered a stroke and are sent to hospital then Stroke Rehab hospital you’re hardly likely to refuse treatment are you?

It’s just a pointless exercise. Coincidentally I just heard on TV that some Trusts are advertising vacancies for Diversity Officers on salaries of approx £100,000 when some Doctors don’t even get paid that.

Personally, I think this has all gone far enough now. In the first hospital my husband was in a huge foyer was decorated in PRIDE bunting, photos of gay events, photos of trans, gay or staff different in any way. Free coffees, teas and pink fairy cakes. Meantime up on the wards there were not enough pillows for patients, not enough chairs for visitors and not enough staff to give patients regular physio who desperately need it. They have got their priorities all wrong.

I was given one of these yesterday to fill in whilst in a hospital waiting room. I have a hunch they dole them out to give us patients something to do whilst waiting to be seen.