Why does the NHS keep shooting itself in the foot.

I have found that a Consultants Secretary is usually absolutely wonderful and helpful.
The one for the Endocrinology department at my local hospital has sorted out so much for me and so quickly If she is not there and I leave a message on her answerphone she always responds speedily and sympathetically within a very short time.

Consultant is the medical person, but for appointments, queries/ problems on these, etc. it is the Secretary who I rely on.

My friend had a letter last Thursday, a copy of a letter sent to her GP from a Consultant she saw sometime last year.
It said he would arrange for an MRI scan before seeing her again.
She had that scan last November and is still waiting to hear the outcome.
Left hand/ right hand?

Fallingstar

Sorry about typos my phone has a life of its own.

I’ve only really dealt with our gynae department. Usually one of the other secs will get back to me within a day, or two, but TBF I’ve had that ‘such & such’ is on holiday until next week.
Must be frustrating though if you are waiting for results, especially if they say they will call you on such a day.
I have had that, where I have ‘missed’ a call on my notes from the Gp surgery & I know that I have been practically sat on my phone waiting for that call. So annoying.

Sorry about typos my phone has a life of its own.

MT62

Do you know the consultants name? I would ring his secretary to explain that you never received any phone call.

That might work except when it doesn’t. I tried for 5 days to get in touch with a consultants secretary, firstly the sec was on leave and nobody else could deal with anything pertaining to the consultant then I tried her again when they said she was back but kept getting the answering machine I had already left several messages on. I tried the switchboard and they put me through to someone else who seemed quite helpful and gave me an extension number which turned out to be the sec’s number. Eventually I got through to the sec to ask her why a scan hadn’t been booked because my DH would be seeing the consultant in a few Sara and had said a scan of my DHs head needed to be done. She says they don’t communicate with radiology and gave me their number. I got an answering machine for them and it took me another day to get through and book a scan that for which a request had been put in 3 months before
As my DHs full time carer this makes my life ten times more difficult, but I have to keep doing it even though it feels a lot of the time like I am banging my head against a brick wall.

Do you know the consultants name? I would ring his secretary to explain that you never received any phone call.

Why is there another app instead of improving the existing NHSApp? We have that, had/have PatientAccess, now this one.

You know for sure that all is not right in the NHS when the once world renowned Addenbrooke’s gets it dreadfully wrong 😥

news.sky.com/story/familys-anger-as-hospital-unit-where-father-died-after-surgery-mix-up-investigated-13519196

Frustrating isn’t it?

My son was encouraged at Addenbrooke’s to go on MyChart. The girl on the desk signed him up there and then and said it would be marvellous. We watched her do it.

Except it wasn’t. he could not access it at all for weeks. Messages were being left for him which he did not see. Once they sorted it, it proved very useful.

How frustrating!
If the new “MyChart” system is a one-way street it is not fit for purpose. I would be inclined to go down the old system route and get on the ‘phone to the hospital Dept. tomorrow.
You have waited and worried long enough and I hope you get a response pdq.

and of course you’ll be worrying regarding an MRI scan. I hope you are okay Monica

Im sorry this had happened ]flowers]

I spent a whole day getting texts making and cancelling same day appointments and I’m sure it was because they could say they’d met the timescale of offering an appointment

My dh had to go into hospital recently for an inpatient stay and I honestly could fault the care at all, even though it wasn’t a planned stay but the service isn’t connected is it, from some departments

Frustrating