I`m having a little problem with my bank at the moment. I`ve applied to the pensions department for pension credits, on the advice of a lady from AgeUK, but they require 2 consecutive bank statements for each of us, showing our works pension money paid in. I rang my bank, after several questions, I was asked how long I`d had the account for. It`s a long time, and I can`t remember, so I said between 25 and 30 years, she said she`d put down 25 years, then came back to say that I`d failed security. My son went to our local branch with my bank book, they don`t do statements for a savings account, he then asked them how long I`d had the account and was told that that information wasn`t on the files!