Hmm. Not sure he can blame the NHS or other patients for his parents not knowing "how to press the right buttons" (or some such phrase), nor because even though his father found his mother unconscious he did not ring 999 and ask for an ambulance. They "didn't want to bother the GP". Why ever not? I'm sorry for the untimely death and I'm sorry for the lady's grieving relatives but I really don't think the couple helped themselves very much. Why did the father not phone his doctor son and ask for advice?
It sounds to me as if the lady and her husband simply didn't know how ill she was. You can't blame someone else for that.
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