Yes, I agree, thatbags and I can understand their thinking. But something is very wrong if customers are not warned in advance about this. And I don't mean somewhere in the small print - if people can be at risk of losing not only their very expensive phone, but also all of their data (which may be of value to them in their work, for example), then the warning should be loud and clear. In the case of people like the journalist who had no choice but to use a 'non-official' repair workshop in Macedonia, there should be provision for them to visit an official repairer as soon as they can to have the repair validated. This provision may indeed exist, but if no-one knows about the risk in the first place, then they are unlikely to seek out an 'official' repairer before updating the IOS. And then it's too late.