Our nearest Clydesdale closed down many years back and we all got used to going to the next village where the bank became very busy indeed. That has now closed down too and we have to go to a town 30 miles away which is much more difficult all round. The most recent village closure was fought tooth and nail by all involved. I've never known a bank so continuously busy and it made no sense. The distant town branch promised all sorts of new things, like being open on a Saturday, but that lasted just a few weeks. Then they suddenly started sending private mail to the wrong address and when I finally managed to get down to the branch, they made me discuss it with a teller while a large queue built up behind me. None of the three staff within the town bank would come to the information window. Despite many phone calls and complaints it took months for them to admit and sort their mistake and there has still been no apology. The banks are trying to force us to go to internet/telephone banking by making it so difficult to use the branches. For some of us, internet banking is a scary and difficult option (if simply trying to get a wrong address sorted is anything to go by). Their other tactic is to issue a number which is supposed to be for the branch you are with, but which just rings out unanswered and with no option to leave a message. I shall be changing banks after more than 40 years, but there is no guarantee that the new bank will stay open either.