Good heavens, Annie, surely anyone, with experience of life and awareness of how devastated those people must have felt, even if they themselves were lucky enough not to have experienced a major trauma in their lives, must have felt the pain they were experiencing. That rather trite sounding phrase may not have comforted you particularly in a similar situation, but it is an attempt at expressing empathy and deep sympathy that many people could be grateful for.
Being quizzed by chemist's assistant in Boots.
Weird posts taking over gransnet