We have been with British gas for over 50 years, any problems we have had with them have been sorted out, once with the ombudsman getting involved......I will not move from them, even if they put the price up (before this debacle) my argument is if one company puts up the price, the others always follow like sheep, so whats the point of moving around? I know that's not everyone's point of view, but it's worked for us. I pay by payment card (one for gas, one for electricity) alternate weeks, as long as I pay the minimum amount they quote me its fine, I pay more when I feel we have used more. At the end of August each year if we are in credit (we usually are) they take some of the monies to start the account up again and the remainder I get back as cheques, (home/content insurance due around that time, so this does help).