Aveline
They will have found the most extreme case possible to emphasise the point. Re contacting Gransnet for comment - they'd be better contacting Age UK rather than a social media site. Not saying much for the media all round.
I doubt Elsie is the most extreme case possible unfortunately Aveline. At least she’s physically fit enough to find a solution, and get herself to the bus stop each morning. There will be less mobile and disabled people who don’t have the ability to do that, who are spending their time in their cold home wrapped in blankets or in bed.