Aveline
There were two victims there. As previously stated the old lady has resigned in humiliation from which she'll probably never recover.
Ngozi Fulani (not an easy name to pick up in a noisy reception) is now very high profile, indeed, she's headlining the BBC news. If that's not a rise in profile I don't know what is.
I, personally would not do as Lady Susan Hussey did, but I have a very different background and life experience. People do.
From what I have read, this is not a case of a difficult to pronounce name ( SH moved Ngozi Fulani's hair to read her name tag, rather rude in itself), it was her persistent and repeated questioning as to NF's racial origins. If the guest had a Gaelic or Irish name for example, it would be polite to ask how it is to be pronounced, but this was not the issue. As for the snarky comments about 'rise in profile', some on here are unbelievable.