My main complaint, is how badly run and inefficient so many government services are.I don't mean government style efficiencies, which just mean reducing the money available but organisational inefficiency.
Last week I saw a doctor privately. He examined me and said I needed tests, sent me the link and said, when you have the dates for the test make anothe appointment to see me approximately 2 weeks later. I did just that and I have date for the tests and the follow up appointment.
Several months ago 111 sent me to A&E because I had palpitations and an irregular heart beat. I was told to go back to my GP and arrange to have a 24 hour cardiac monitor. The emergency doctor sent my GP a request for the test at the same time. I rang the surgery who said the GP would be in touch. He sent me a link to make an appointment for the monitor. I tried a number of times over the following month to make the appointment but always got a 'No appointment available, fully booked' message and no instructions what to do next. Then the code I had been given expired, so I contacted the surgery, made it very clear what test I was waiting. So they made an appointment to see a cardiac consultant. I told them I already had one, what I needed was a 24 hour monitor, as per hospital and doctor request. Silence.
Last week, with the consultant's appointment approaching fast, I made another attempt to get the monitor. This time I was told that they had spoken to the consultant and no monitor is required. I am more than willing to bet that when I see the consultant my heart will be behaving perfectly and he will say that he wants me to have a 24 hour monitor and then to see me again.
Can anyone see how much more efficient the second problem would be with a bit of joined up thinking?
Recalled for a further appointment after a routine mammogram



