This is the latest from David Hencke who has written extensively about how equalisation was maladministered by the DWP.
13 November 2025 Exclusive: 50s women: Details revealed of the damning buried DWP report that derailed Pat McFadden
davidhencke.com/2025/11/13/exclusive-50s-women-details-revealed-of-the-damning-buried-dwp-report-that-derailed-pat-mcfadden/
Extract:
The 18 year old research report that derailed work and pension secretary Pat Mc Fadden and forced him to review his decision to pay nothing in compensation to 3.6 million 50s born women is a comprehensive and damning document. No wonder he didn’t go into details in his Parliamentary statement this week on what the Labour government then did not do to inform the women and the first cohort of men who faced a rise in the pension age.
There’s a link at the bottom to the report: Evaluation of Automatic State Pension Forecasts which were issued between December 2004 and December 2006.
Automatic Pension Forecasts (APFs) were sent out in tranches to different segments of the population, in the following order: • women aged 50-59; • men aged 50-64; • women aged 20-49; • men aged 20-49 - and followed up with a telephone interviews conducted between May 2005 and September 2006.
The oldest women affected by equalisation were born on or after 6 April 1950 so the oldest when the interviews started would have been 55.
The report is long but key is the chart on page 56. Age at which State Pension can be drawn, by age and gender
You will see that of women age 40-49, 38% thought they would draw their SP at 60. Of women age 50- 59, 70% thought they would draw their SP at 60.
[I was 49 in December 2004 and would have been between 49 or 51 had I received an APF or call to interview. Neither happened. I am meticulous about record keeping. Had I had an APF and interview it would be there in my files. It does not surprise me that I was missed. I was widowed in early 2007. When I claimed widow’s bereavement payments, the Pension Service claimed to have no record of my late husband having paid NIC although he had done so for 40 years with two very large household-name employers. I had to fight them for a whole year to get the 12 months of help I was entitled to, while they claimed repeatedly that my husband had never paid any NIC, that there was no record of him under his name or NINo. Imagine how distressing it was to be dealing with the administration of his estate and his possessions, to have a government department telling me that, as far as they were concerned, he hadn’t existed. Despite eventually paying me the bereavement benefits to which I was entitled (after my MP intervened) they refused to explain why they could not find his records. During that time, they send me a letter to say my pension age was 60. I have that on my file. In the first PHSO report, it clearly states that in 2007 the DWP’s customer information systems (CIS) were incomplete.That may explain why my husband’s records could not be found and why I, who shares his name, was not sent an APF. A general information leaflet BB1 (Bereavement Benefits) also sent to me (imprint March 2007) clearly states that men’s SPA is 65 and women’s SPA is 60. It makes no reference at all to the changes that were legislated in 1995 and then only three years away from implementation.]
I note that Henke says about the ministerial churn at the DWP during this time but then, like most departments, it has long been the case. I count no less than 11 Ministers during the crucial years 1995 to 2010 including the appalling Ian Duncan Smith. Ros Altmann, Pensions Minister under IDS was explicitly told to ignore the WASPI campaign. After his resignation, Altmann claimed she had been silenced, that he had been obstructive regarding the issue, at which point she began to publicly support the cause.
Turning to the later of the PHSO’s reports and the maladminstration by the DWP:
www.ombudsman.org.uk/sites/default/files/Women%E2%80%99s-State-Pension-age-our-findings-on-injustice-and-associated-issues.pdf
the most damning paragraph for me is this:
513. The evidence points to a systemic failure in how DWP responds to what research and feedback is telling it.
DWP were already aware of similar data about pension age awareness from a 2004 report - which I linked to upthread. In other words, the DWP repeatedly commissioned surveys which came to the same conclusions, that there were still very high numbers of women who did not know that their pension age was changing.
And yet because of internal issues at the DWP, they still did nothing to tell women individually until 2009, just a year before the first women were affected. I never received a letter. Again, it would be on my file. The first PHSO report clearly states there were never any plans to tell women born after May 1955 as I was.
I have long since come to the conclusion that I had fallen into some kind of void as far as DWP record keeping is concerned despite having only ever worked for three (again) very large household-name employers over 50 years. When I was invited to claim SP in 2021, four months before my 66th birthday, it took DWP eight months to process the claim - wrongly. It took another three years of requests before they would explain how my pension had been calculated. It’s still wrong due to a gross error in drafting the new state pension legislation which the minister at the time has admitted - but that's a matter for a tribunal.
I am very tired of one set of women here claiming that another set of women should have known - that those who didn’t see a leaflet or a TV advert or something on the side of a bus were somehow stupid or sleepwalking. It’s offensive and needs to stop.
What is important is the PHSO’s extensive research and findings, that the DWP commissioned surveys but then ignored the result;, knew they had to tell women their individual SPA; took years to do so, told some and not others using some arbitrary cut off point.
As Maggiemaybe very rightly said on page three of this discussion, it is a dangerous path to allow a government to ignore an Ombudsman's investigation - else what are they for?