Gransnet forums

Product tests and surveys

   Please note: This topic is for your comments and feedback on Product Tests and Surveys being run by Gransnet. It is not the place to post (or ask for) comments on other products or to post your own surveys. If you do this, your comments may be deleted. If you'd like to run your own product test or survey, please email [email protected]. If you are an entrepreneur or start-up and would like to ask for some feedback, please visit our media requests topic here

McCarthy & Stone: want to road test a retirement apartment and report back for Gransnet? You could win £200! NOW CLOSED

(40 Posts)
JustineBGransnet (GNHQ) Tue 06-Feb-18 11:27:39

We have been asked by the team at McCarthy & Stone, the UK’s leading retirement house builder, to find 18 Gransnet users to discover what life is really like at one of their developments and report back on Gransnet.

They say:

“At McCarthy & Stone we know that often the best way of getting our customers to experience the lifestyle at one of our retirement developments, and its many benefits, is to try it for themselves.

“We will be recruiting a number of Gransnet testers to go forward and review our unique ‘Experience the Lifestyle’ offer, which effectively lets you ‘try before you buy’. Following your stay each tester will also receive a £50 Marks and Spencer voucher to spend as they wish.

“It’s no strings attached - we simply ask that you take a tour of the development with a sales consultant during your stay. It’s really a chance to demonstrate what living at a McCarthy & Stone development is really like. It could even surprise you! We have limited availability on a number of complimentary one night stays in one of our fully furnished apartments or guest suites with continental breakfast included.”

There are three different product options to choose from – each one is designed to suit a different stage of retirement, so you’re able to select which best fits with your personal needs and requirements
These are: Lifestyle Living, Retirement Living
and Retirement Living Plus.

Selected testers can also choose from a range of locations depending on where they currently live if you want to stay in the local area, or specific areas you like the look of and would consider moving further afield for. You will however need to make your own way to the property.

What you’ll experience

“Retirement Living” is for anyone aged 60 and over. It’s all about creating a safe and secure environment in which you can be as independent as you like, either socialising in the homeowners’ lounge where testers will have the opportunity to enjoy a cup of tea and a chat with some of the homeowners, or enjoy peace and quiet in your own apartment.

It’s also about making life easier which is where the friendly House Manager comes in, who oversees the smooth running of the development. Testers will be able to enjoy the landscaped gardens, maintained and looked after by McCarthy & Stone’s expert team, as well as join in with the various social clubs and activities on offer if they choose, such as coffee mornings, film nights, and get a great feel for the local area by exploring the various shops, cafes and amenities nearby.

If you’re looking for a little extra on-site care, in the form of domestic help or assistance, McCarthy & Stone can arrange for your stay to be in a “Retirement Living Plus” development. These are aimed at people aged 70 and over and offer all of the above, plus a range of additional facilities to make life easier such as an on-site restaurant serving freshly prepared meals, and an expert team that are on duty 24 hours a day offering tailored support packages to suit your individual needs.

If you’re a slightly younger retiree you may want to stay in a “Lifestyle Living” development. These are exclusively aimed at people aged 55 and over who are in the earlier stages of retirement and are seeking to downsize for their leisure years. Lifestyle Living apartments have less communal aspects than Retirement Living or Retirement Living Plus developments but are low maintenance and incorporate beautiful design providing comfort and privacy. Added security features offer extra peace of mind if you want to ‘lock up and leave’ when you set off on holidays.

The properties available (17) for this road test are below and you can pick your preference on the sign up form:

· Bowes Lyon Court, Poundbury (Retirement Living Plus)
· Walmsley Place, Bishops Waltham (Lifestyle Living)
· Lock House, Taunton (Retirement Living)
· Tantallon Court, North Berwick (Retirement Living)
· Beacon Court, Anstruther (Retirement Living)
· Swift House, Maidenhead (Retirement Living Plus)
· The Clockhouse, Guildford (Retirement Living Plus)
· Randolph House, Harrow (Retirement Living Plus)
· Eleanor House, St Albans (Retirement Living Plus)
· Lonsdale Park, Oakham (Retirement Living)
· Mulberry Court, Blaby (Retirement Living)
· Keatley Place, Moreton-in-Marsh (Retirement Living)
· Bilberry Place, Bromsgrove (Retirement Living Plus)
· Williamson Court, Lancaster (Retirement Living Plus)
· Lido Grange, Prestatyn (Retirement Living)
· Devonshire Grange, Roundhay (Retirement Living)
· Sovereign Court, Stamford Bridge (Lifestyle Living)

Additional Requirements and T&Cs here

All selected testers will receive a £50 Marks and Spencer voucher following their stay and all selected testers will be asked to add feedback to a thread on Gransnet after their visit; everyone who does will be entered into a prize draw where one tester will also win a £200 Marks and Spencer voucher (from Gransnet).

If you’d like to take part please add your details here.

We will be in touch with those shortlisted soon.

Any questions, please ask on the thread

Please note: this thread is monitored Monday - Friday, 0800-1700. If you ask questions outside of this time, there may be a delayed response.

Thanks

GNHQ

Elrel Fri 30-Mar-18 16:14:46

Lazigirl - I forgot to mention the laundry, not sure whether the washers and driers were separate. Visitors can stay overnight in a guest apartment. I heard that some current residents have small dogs, I didn't see them. I think you'd like the balconies!

Elrel Fri 30-Mar-18 16:09:42

I've just enjoyed an overnight stay in a McCarthy and Stone Retirement Living Plus development, Bilberry Place in Bromsgrove. I went as a Gransnet tester and there was NO pressure to buy or sales spiel whatsoever.

Extras on offer include help with downsizing such as removal, and disposal of surplus furniture. I think those moving in would have to make some thoughtful decisions regarding how much of their current possessions they really needed to keep with them. But, of course, that's what downsizing is about.

I saw 1 and 2 bedroom apartments both furnished and unfurnished. I thought them spacious and well equipped. There is a wet room with basin and loo and a separate loo with basin. All internal doors are wide enough for wheelchairs, there is a large storage cupboard in the hallway, other cupboards and also a built in wardrobe in the bedroom. The fully fitted kitchen was practical and had plenty of cupboards, some shelves were out of reach for 4'10''' me but I use a stool for higher cupboards in my own kitchen anyway! There is room to have a dishwasher fitted if required.

Although it would be possible to be completely selfcatering there is an onsite restaurant where I enjoyed a substantial and well cooked three course lunch. The menu provided a good choice of alternatives for each course.
Happily all electrical sockets were about waist height - no more scrabbling at floor level to plug in the vacuum cleaner! Key light switches are illuminated which is useful at night. The doors to the wide carpeted corridors are normally light enough to push easily but should there be a fire alarm become heavy. Don't ask me how this magic is achieved!

One hour's domestic help a week is included in the package, it can be used for cleaning or other tasks such as ironing.
Every apartment has a spacious balcony with room for both garden furniture and container gardening. Some overlook playing fields, others a park. Nearby facilities include a library, doctor's and dentist's surgeries, and a pharmacy. Within a few minutes walk is a bus station, a large supermarket and a church. The main shopping area is also close but the railway station is 2 miles away. I had a taxi and the driver spoke very well of Bilberry Place and said the residents he'd met were very happy there.

The large comfortable lounge is available all day with tea and coffee making facilities and biscuits. The gardens would have been pleasant had it not been pouring with rain. Although the residents keep busy with their own lives and activities, one gentleman being at a local gym and pool at 6.30 most mornings, there are opportunities to join in activities in the lounge too. Recent films are shown, groups listen to music together, play bridge or other games and there was a jigsaw out on a side table. Organised outings included a dinner cruise on the River Severn, a trip to Hereford and the Cathedral, and a coach to see a musical.

The general ambience was relaxed and friendly. I spoke to several residents who were happy with both their apartments and the facilities. There are always staff on duty whom I found to be courteous, cheerful and unstressed.

In short I honestly feel I've had a pre-Easter minibreak in a luxurious hotel where I chatted to some very active and friendly over 70s. Would I be willing to move in? Most probably, but not yet!

Lazigirl Sat 10-Mar-18 13:58:34

We have some of these newly built places here overlooking Asda car park! I think there is a lot of money to be made in the retirement market as people downsize. Personally if I moved into a flat (or apartment if posh), would have a list of requirements to make it viable. A fair not inflated market price, and no restrictions on visitors or pets. No restricted clauses on selling or overpriced maintenance and housekeeping schemes. Effective soundproofing, elderly are sometimes deaf and have loud TVs. Large balcony for eating out, sunbathing & plants. 3 beds for GCs and visitors. A storage room in a basement for bikes, and my own laundry/drying room. I don't like washer dryers. A gym, swimming pool, bar and restaurant on site - and that's just for starters! I don't think Mc&Stone can provide somehow so guess we won't be moving any time soon!

hildajenniJ Sat 10-Mar-18 13:32:01

McCarthy and Stone bought land to build on in Hexham several years ago. They have recently begun building on it. When the development is complete I will not be buying one of the apartments. The site looks on to the Tesco store and car park, and behind it is another retirement development, also flats. There will be nowhere for a garden or outside space.

David1968 Sat 10-Mar-18 11:25:34

One night? Simply not long enough to determine a lifestyle. And a £50 token? "Big, fat, hairy deal", to quote Garfield the Cat......

Fourboys Wed 21-Feb-18 19:21:24

Was thinking about 'trying local site out' but MUST be able to have a dog.
Comments are not encouraging.

Angela1961 Wed 21-Feb-18 19:11:05

Nowhere close by ( Cumbria) for me to test. Although near to me a land acquired by ............ sign has just gone up so I'll keep watching !

M0nica Wed 21-Feb-18 17:54:34

There are some luxury top end ones near us. It is a Richmond village. Prices start at £600,000. If you just downsize, to a bungalow or ordinary flat near a community centre, the rest of the £600,000 will pay for a heck of a lot of care and assistance, not to mention maintenance and service charges.

OldMeg Wed 21-Feb-18 09:27:38

There are some lovely luxury apartments near us. Swimming pool, spa, library, dining room, bar, private parking, etc. all beautifully decorated. If you can afford to pay for luxury then it’s probabky worth it at the top end of the market.

Marieeliz Tue 20-Feb-18 17:33:21

Yes, it seems that the pets things is hit or miss. Depending on what the house manager thinks. The resale value of these properties is a lot less than the purchase price.

They sell in the NW for around 90,000, although the price new is in access of £100,000. The fact that they are asking for people to trial them shows that they are not selling fast.

It is a pity that the Church does not do retirement housing like the Almshouses they used to do.

M0nica Tue 20-Feb-18 16:49:38

I used to make home visits for a charity for older people and I never visited a retirement flat I would want to live in. All of them, built by a range of companies and some built by councils or housing associations were far too small and as ChristalBee points out, the older you get the more time you are likely to stay in and the lack of space - especially for a couple- would soon drive me to drink or suicide (or even possibly murder).

Ufton123 Tue 20-Feb-18 13:37:18

Try it by all means, but don't bye unless you do lots of research. We looked at a flat and whilst being shown around were told about a gentlemen who reluctantly agreed to move if he could take his little dog, once he moved in it was made clear that his dog would not be welcome! My husband has a guid dog and it was obvious the manager was not aware of disability law, she made comments such as “of corse you wont take your dog into the public areas” having explained that a guid dog was necessary for him to get around she thought she could find a “corner in the lounge and there was table in an out of the way place in the restaurant.” Needless to say we did not return and still enjoy living in our large house and garden, and in fact spend the money we would have spent on the service charge on a home help and a gardener!

GabriellaG Tue 20-Feb-18 12:36:20

GNHQ

I note that the taster visit must be taken in March _2017_
Is this an old offer or a date error?.

Christalbee Tue 20-Feb-18 11:26:27

My Mum lived in one of these until she passed away. It was so small you couldn't swing a cat round, and no gardens much to speak of. Not for me, I like to wander around in my house, especially when I can't get out. Fancy being cooped up in a small space all day. The public rooms are nearly always empty during the day and cold, not very welcoming. Also you don't usually want to sit with strangers!!

M0nica Mon 19-Feb-18 17:03:28

I suspect that the main reason they cannot sell their flats at present is because the housing market has slowed down and potential buyers cannot sell their houses.

I live in South Oxfordshire, where new jobs are being created daily, many well paid, but there are houses in our village, newly renovated, that have been on the market for a year or more.

jollyg Mon 19-Feb-18 15:09:00

GUESS WHAT

they are having problems selling their flats.

The company went from being in-home to being bought out by others who saw equity in the company. This would no doubt enhance the equity buyers.

I would not touch it with a barge pole. BEWARE

JustineBGransnet (GNHQ) Mon 19-Feb-18 13:39:35

McCarthy & Stone have also asked us to pass on the below information regarding pets:

“We understand how important the companionship of a pet can be so we do adopt a pet-friendly policy at many of our developments. We work with everyone homeowner on an individual basis to determine the suitability and needs of their pet, and they can contact the Sales Executive for further details or to discuss this.”

JustineBGransnet (GNHQ) Mon 19-Feb-18 13:37:55

OldMeg - we have the below from McCarthy & Stone:

"Many thanks for your enquiry. The main aim behind this is to demonstrate what living at a McCarthy & Stone development is really like. Our ‘Experience the Lifestyle’ offer effectively lets you try out a property before you buy, which is not something you can generally do with most housebuilders. That’s because we understand that as well as buying a low maintenance, modern retirement apartment, you are also buying into a lifestyle based around security, companionship, reduced responsibilities etc; and what better way to get a feel for this, than to come and spend time there. Ideally, you would be someone that is considering downsizing in the area now or sometime in the future, and who wants to understand the various different options available to you. After which you’ll share your experiences with other Grans net users, so they too can get an understanding of what Retirement Living is all about, and why it could be a good lifestyle choice for them.

You are not obliged to do anything after your stay, you are simply asked to take a tour of the development with the Sales Executive while you are there, so they can show you around and point out all the different facilities, and be there to answer any questions you may have.

Hope that helps. We would suggest calling McCarthy & Stone on 0800 1533314 or visiting Keately Place in Moreton-in-Marsh and taking a closer look.

JustineBGransnet (GNHQ) Mon 19-Feb-18 13:36:38

Loiria - we have the below additional information from McCarthy & Stone:

" There are important considerations when buying leasehold. With regard to the points made above, McCarthy & Stone is one of only a small number of retirement developers to offer 999 year leases. This was introduced as part of a series of measures to improve our products, and which has resulted in improved saleability and greater retained value. These also included:

- Setting up an in-house management services team in 2010 with a dedication to high standards, providing a single end-to-end service for customers
- Providing more internal space, en-suites, underfloor heating, walk-in wardrobes, improved bathrooms, level-access showers and enhanced kitchens
- Removing exit fees and introducing 999 year leases
- Increasing car parking ratios

With regard to service charges, we find it can often be cheaper to live with us than a customers’ previous property. We do not charge commission on any services and our electricity and heating bills are often lower. The services covered by the service charge cover a range of day-to-day expenses such as the House Manager, scheme security, buildings insurance, laundry facilities, maintenance, water, sewerage, window cleaning and heating of the communal areas, and they provide good value for money. On average, a person’s outgoings on like-for-like services are no more expensive than their previous property. In many cases, there can be a saving.

Also service charges are agreed in consultation with homeowners through an open-book budgeting process. McCarthy & Stone has developed a simple chart to help homeowners make a direct comparison for use during the sales process. When a customer wishes to purchase an apartment, a McCarthy & Stone consultant will sit down with the customer to help them fill in service charge costs, review what is covered and compare this with day-to-day running costs in their current home.

The vast majority of our properties also increase in value when resold. However, as well as buying a beautiful apartment, our customers also recognise that they are buying into a lifestyle based around security and companionship, ease of maintenance, and enhanced wellbeing. As a result, the value of living in retirement housing is more than simply financial; it is also about helping our customers to live independently and have healthier, happier and, hopefully, longer lives.

At McCarthy & Stone we recognise that there is a need to support customers and their families if and when they need to re-sell their apartment; so we’ve introduced a new dedicated in-house resale service which is there to help homeowners throughout the process, and to liaise with local estate agents to ensure they properly understand retirement housing and how it should be valued, to achieve the best price.

For more information, please visit: www.mccarthyandstone.co.uk/faq

OldMeg Sun 18-Feb-18 07:54:54

So this company is looking for someone who might be thinking of buying/leasing one such property and giving them a chance to try it out first OR are they just looking for someone in the right age range to test it out and simply report back.

If it’s the latter I might be willing to test out (Morton-in-Marsh) and report back but I’m not prepared to be put under any pressure to buy.

Loiria Sat 17-Feb-18 22:56:59

In 2012 the channel 4 programme exposed the problems prople have with McCarthy & Stone retirement homes. See for yourself at:-

www.leaseholdknowledge.com/mccarthyandstone

Personally I would advise anyone to think most carefully about buying leasehold. They should check the fees for grounds maintenance and the building care and insurance charges plus costs like, heating window cleaning and so forth. These, I know have built up with folk I've met to the point that they have become desperate. Add to this, the fact that apartments cannot be readily sold at the end of ownership makes these ventures dangerous for the unwary. Anyone without relatives who can look into all the figurework with them should seek guidance from
Citizens' Advice:- www.citizensadvice.org.uk
Best of luck!

Crafting Fri 16-Feb-18 19:28:49

JustineB Swifthouse in Maidenhead is not in Kent it is in Maidenhead Berkshire. I know because I pass it most weeks.

JustineBGransnet (GNHQ) Fri 16-Feb-18 14:02:15

GrannieAnnie123 - we've been informed that the best location for you would be Swift House (in Maidenhead, Kent).

Marieeliz Thu 15-Feb-18 10:32:32

Re pets M&S need to be clear about this. I friend of mine bought an apartment, she had been living with an elderly relative who had died. She had to move quickly as house was sold. She had a new small yorkie, she was told she could bring it with her. Later she was informed that there had been a committe meeting of the residents who had objected to the dog coming. It was too late for her to change her mind as all the paper work had been done. She had to look for a home for her dearly loved pet. I would never use M&S for that reason. Although I am looking to downsize as I have no close family.

GrannieAnnie123 Wed 14-Feb-18 18:56:52

Hi
Am interested but there does not seem to be anything in Kent.
Thanks