It's a bit of a problem isn't it - the puzzle of language, what words mean, what people say, what others hear - made worse by the written form. Is GN the Good Friday Agreement, Brexit, the Bible, the Koran writ large? Perhaps.
Your example Monica is of face to face communication gone wrong. Having taught adult fitness classes, I have seen only too well what I used to call the 'sheep' syndrome. People often want to be babied, to feel that someone will take responsibility for their lives and make it all better (like mummy may have done).
Your point and the debate over language on GN raises the interesting question in answer to the OP of can technology answer the state of loneliness in people? The answer might appear to be that it's down to the humans behind the technology and if we're talking robots, then who and how they are programmed. We have an Alexa who is programmed to say 'I'm sorry, I don't know that'. Would this be satisfactory to a lonely person sat behind a computer? Would it be more satisfactory than unkind and unpleasant responses dressed up as 'being honest'?
As to a patronising post......not sure if this comment was directed at me or the content of the post from the said website. I was quietly amused by the website, if it was directed at me, well, I'll consider myself part of the club then, since I see plenty of patronising posts on GN. La, la, off to have my coffee now.
Well Labour’s “patriotism” didn’t last very long, did it? 🇬🇧