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I am wary of mobile pay how secure is it as it would be easier to use I have an iPhone and know there was a security issue recently

I often enter competitions online but am concerned they often require , name, address, date of birth, telephone number, mobile number & email address to enter. This seems excessive information to put 'out there' & what are the negatives to providing this?

If a company loses your data, are you entitled to any financial redress, e.g. to cover the cost of registering with CIFAS

My elderly dad has dementia, how can I protect him against fraudsters?

if money is scammed out of my account and I dont notice for a while, am i liable until the date i do notice ?

If I was the victim of identity theft, what signs should I be looking out for? And who could I turn to for help and advice?

Scam e-mails are getting more sophisticated all the time. How can we be sure which are genuine and are some e-mails harmful if you just click on them but don't give anyone any details?

Do you think the Banking Industry could do more into stopping Fraud? There doesn't seem to be prominent enough warnings on their websites giving some education into types of Fraud to be wary of?

Are there any sites online that we can report all these scam phishing and fraud emails we receive? I know that paypal have an email address that we can forward paypal spoof emails.

Is it true that if you are the victim of a scam or fraud and you have paid for your product on your credit card, that the credit card company will refund you ?

I recently got a scam call purportedly from my supplier Talktalk telling me they had detected a fault with my broadband service. When challenged they confirmed my account number.
Fortunately I was suspicious and offered to call them back on Talktalk's advertised number. Needless to say it had not been a call from Talktalk but I worry about other older people who might be conned in this way. How can we guard against these unscrupulous people who want to access our computers to obtain bank details etc. and who already have some information to validate themselves?

Although I am used to online banking, I do worry about accessing my account in public places due to wifi in some cafes and other communal meeting places being insecure. How safe is it just to log in to check my balance when not at home using my own network? I am worried fraudsters sit in public areas purely to hack into people's devices

How safe is it having apps such as Barclays banking on your mobile ?

How safe are these mobile payment apps, such as Apple Pay?

How do I know if my landline is shared with someone else?

What's the best way to tell if an email from my bank is fake or not?

Contact Citizens Advice consumer helpline
Citizens Advice consumer helpline: 03454 04 05 06
Textphone: 18001 03454 04 05 06
Monday to Friday, 9am to 5pm
To contact a Welsh-speaking adviser: 03454 04 05 05
Textphone to contact a Welsh-speaking adviser: 18001 03454 04 05 05
Closed on bank holidays

Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes, it's the same as calling a landline. Find out more about call charges on GOV.UK.

An adviser will answer your call as soon as possible, usually within a few minutes. Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

My bank keep ringing and we always read about not giving out details but the first thing they want is details for security and DP reasons when they called me! The branch don't have access to see if they called and I feel nervous - is it a scam? How should I handle such calls

I recently bought a mattress from a mobility company on ebay which was supposed to be for an adjustable bed. When they delivered it & had left I saw the label & realised it was not the one I had paid for. I checked & it was £200 cheaper than the one I had paid for. I contacted them & they said it was a genuine mistake but it was definitely for an adjustable bed so I could keep it & they would refund the difference. I trusted them but the mattress doesn't move with the base. I've contacted them since & they refused to believe me saying all memory foam mattresses were suitable for adjustable beds. I contacted lots of places & they said that's not true. I have had to buy another mattress since & still haven't got my money back from this company. I have threatened them with Trading Standards & reporting them to ebay but they don't seem to care. I have since found out that no memory foam mattresses are suitable for my bed as it is a Craftmatic which they obviously knew when they delivered the mattress as they took away the original Craftmatic mattress so does this class as fraud & what steps can I take to get my money back

Ask your fraud and scam questions

If your bank called you how do you know its them?

Where’s the first port of call when you realise you have been a victim of fraud?

I have bought some vitamins over the phone with a company, gave them debit card number, and 3 digit number on the back. Although I got my order, I am worried that my details are 'out there' how do I know my card will not be used by someone at the company without my knowledge, I am now checking all my transactions every day. I want to be able to buy things over the phone but am worried about fraud.

We keep getting Skype calls coming through on our laptop, even though it’s not an application we use. We’ve now uninstalled the program, but why would we be getting these, is it part of a scam?

How secure is the virus protection that comes with some broadband Companies I have McCafee (?) included in my bundle but have had a much more effective one added by my supergeek man as he told me the ones supplied in the bundle are very weak.