Ask your fraud and scam questions to Take Five to Stop Fraud representative and Senior Fraud Prevention Officer Tony Blake - chance to win £150 voucher! NOW CLOSED

We keep having these phone calls. The person said there is something wring with the wifi. The way he told sound genuine. Ask us if we are on the computer. My husband was not pleased and ask him to stop calling and put the phone down.. he stop for a while but I had another phone call 3 days ago. He said to to go on the computer and told me someone from America is trying to hack into our account. He is telling me to press the button on my iPad and the address and what he is saying is on my iPad. It looks the same what he is reading. He ask me to switch on the main computer and by that time my husband came and I was telling him and he was not happy, he said it the same person and put the phone down. The person said he is from BT and everything is connected from BT. We are not even BT customers.

One of the ways people's identity can be stolen is through fraudsters finding out their date of birth.
Unfortunately my husband included my date of birth on a Companies House regisration form when I was his company secretary. That company has been dissolved but I believe the information is still out there.
Is there a way of getting these details removed?

DH and I were scammed out of money a few minutes apart, our debit cards were used to withdraw money in Korea. Is it possible that bent employees at a bank can sell on details ? The only withdrawals made from ATMs by us is within a Barclay's branch. The fact that our cards were used at the same time suggests they were on an alphabetical list. Police would not take action and I was dubious about speaking to the bank fraud department in India but needs must. I understand that banks no longer use India as contact point, can you confirm this ?

If I am a victim of fraud who is there to help? Because recently I was a victim of a scam but the police were not interested.

Is there a central site for reporting scam calls/phishing no matter what the source? Also I can't help feeling that the new Open Banking system,which in theory should be helpful,may turn out to be an easier way for criminals to obtain my details. Am I being too pessimistic?

Open Banking - how safe is it? Card scamming - recently when abroad all our credit cards were used to purchase items (not by us) and we still had the cards! Swift work by the card companies meant that the fraudsters didn’t get much but how did they get the info? From the Internet or from scamming at the airport? Very careful to use VPN etc at airports when on open Wi-fi.

I do a lot of shopping on Amazon and I was worried about giving bank details on line so what I did was to set up a separate account with a small amount of money in it eg £200. I would not like to lose that but it is preferable to losing thousands. I can always top up that amount if necessary.

I agree with "Cathryn1* I also do not like to pay for goods over the phone using a bank card. They have my personal details so what else can they do?

I like to think I can recognise scam phishing emails and am constantly blocking them especially if they are from a company I don't have an account with and many I report but they just seem to bounce back another day under a different email address. How can they be blocked permanently, particularly ones trying to sell me Viagra, penis extensions etc!!!!

I get the odd letter /circular now and again with someone else’s name on it.
I ring the companies concerned and they don’t seem too worried. Should I be? I’ve lived here for 30 years from the House being new

I've had emails saying I'm due a tax refund mentioning an amount. It certainly looks an authentic email from HM Taxes but on checking with them it is a scam. They are still trying to contact me from time to time but I always delete them straightaway.

Wow, there are some great questions on here. It really does focus on how cyber vulnerable we are these days with the increase in technology.

I can't think of a great question right now but I'm looking forward to the replies to some of these.

Where can I report scam phone calls? Or is it a waste of time?

I recently received an e-receipt to my email address which also addressed me by name. Is this a scam or is it a genuine mistake by the store - i.e. do they select the details from an email database at the tillpoint and perhaps selected the wrong one?

How much information does someone actually need to commit identity fraud? Could they gain what they needed from filling in a form to enter a prize draw or similar? As someone who enjoys entering competitions this is a big concern for me.

I'm too frightened to answer my telephone at home because I get so many scam calls. How do I stop these calls?

I worry all the time about giving my card details over the phone or internet to pay for items. What if they write my details down or pass them on, I couldn't afford for anyone to take money out my account. I have overdraft facilities but don't use them unless its an emergency but could they take all this money out if they got hold of my details.

My godmother ( who has never owned a washing machine in her life! - does all her washing by hand. ) was called the other day to be told that the warranty on her washing machine had expired, and that they needed her back details to set up another three year warranty for her. Lucky in her late 70's but still cognitive and knowing they were onto a scam asked them what brand of washing machine she has to which they replied Bosch. They had a shock when she turned to them and said she'd never owned a washing machine in her life!! How ruthless are these scammers! Its disgraceful!

How safe is it to make contactless payments?

When you receive a phone call and you know straight away it is a scam i.e. "Your computer has a virus" Should you say anything or just hang up without speaking?

What would be the your top 5 things people can do to prevent becoming a victim of identity theft and fraud.

When I was the victim of identity theft, I felt it was up to me to prove that I wasn't the criminal, I want to know what the banks are going to do to help their customers. It seems to me to be too easy for the criminals to get away with this?

Is it inevitable that the goodies will always be one step behind the baddies and will it ever be possible to design out this kind of crime?