25% Council Tax and a similar amount in Business Rates usually.
Of course councils have had to cut back drastically. And I agree if it's an answer to a query, rather than a complaint, then ringing is usually better. Though more and more it's only an answer phone you get through to.
Like everything else in life, your chance of getting something dealt with comes down to the efficiently of that individual or department.
I’m finished my festival poncho
I’ve just finished a jacket for my grandson