I wrote about this on the "Good morning" thread but decided to post it again in case others have "bouquets" to hand out for good service at this time of year when mayhem rules.
My daughter mistakenly bought a ham from Morrisons that is way too big for the 6 of us on Christmas day, plus when I looked at it properly yesterday (she had left it in the supermarket bag in the fridge) I also realised that I don't have a big enough container in which to cook it Nigella style. She still had the receipt, so I decided to try my luck and take it back to Morrisons to exchange it for a smaller one - I say try my luck because it is a refrigerated item and once before Waitrose refused to exchange something from the chiller a day later because I might have "broken the cold chain". (The Morrisons ham was carefully stored according to instructions, since Thursday last week).
The lovely young woman at Customer Services went off to ask and came back with a big smile and said "We wouldn't usually do this, but at this time of year mistakes can happen so yes, we will exchange it".
So thank you Morrisons for good customer service 
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