Just had a phone call from a very pleasant man, inquiring if I had an accident in the last 2.5 years. I said yes and suffered several cuts to my face and quite a bit of bruising (perfectly true). He then asked what happened, but he did not seem impressed when I told him that I had tripped over a hose pipe in the garden and went headfirst into the shrubbery 2 days ago (again perfectly true) -- he rang off !!
Mrs P was just as unsympathetic.
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