Yesterday I went into a major electrical retailer and in total spent just over £700 when I was about to pay I was told they charge £37 to deliver and a further £40 to set up (TV). Does anyone else feel this is unreasonable? I told them they either deliver and set up for free or they could cancel the order and I would go elsewhere.
They had to call the manager who tried to tell me it was out of his hands and there was nothing they could do. When he saw I wasn't going to take no for an answer he said he could reduce the items I had bought by £80 which would cover the delivery and set up costs.
Is it me or has a discussion disappeared?
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