Oh dear! My friend and I made a waitress cry last night - twice!! We went to our 'usual' eating place for a meal and a catch up as you do and noone came to take our drinks order for half an hour - so I chased it up and we placed our food order at the same time.
Another half hour later the drinks arrived and we were told food would follow shortly. Time passed and our meals eventually arrived - all communication was accompanied by the ubiquitous and annoying 'no problem'. The meal was COLD so my friend hailed the waitress and we were told that a fresh plate of food was 'no problem at all'. It eventually arrived, not particularly hot but certainly warmer. T
hen came the wait for the plates to be collected by which time a family decided enough was enough and walked out. When the waitress decided to clear their EMPTY table and ignored US we took action and called her over. We were firm but not rude and just suggested that it is more appropriate to deal with customers who are actually there waiting rather than those who'd left. At which point she burst into tears and told us she was new. We comforted her and asked for the manager.
The assistant manager came and apologised making all the right noises and as both my friend and I had worked in restaurants we had a good discussion - but we still had a long wait for our puddings and coffee! We didn't bear a grudge and on leaving gave the waitress a very small tip - which made her cry again!!!!
Having had even worse service in another restaurant I'm beginning to feel paranoid - or is customer service and 'customer comes first' attitude a thing of the past?
goldengirl Thu 24-Oct-13 12:58:14
Gorki Thu 24-Oct-13 13:27:19
glammanana Thu 24-Oct-13 13:50:34
Lona Thu 24-Oct-13 14:04:07
goldengirl Thu 24-Oct-13 22:07:59
Eloethan Fri 25-Oct-13 00:47:13
goldengirl Fri 25-Oct-13 10:21:11
gangy5 Fri 25-Oct-13 16:13:28