Well, that was a farce.........

Mine hasn't arrived either. It's becoming more and more difficult to contact anyone these days. I'm on all SM sites but they prefer to do everything online via chat bots etc

My friend refuses to do online banking and has a terrible time trying to make contact with her bank. She still wants her bank manager, (only the bank manager will do) to answer her calls but it's just not possible any more.

why is there this assumption that the world and his wife use these platforms
Probably because over 5 billion ( combined ) do use them.
World population approximately 8 billion.

I run coach trips to classical concerts for my local U3A and there are some people who cannot pay online and need to pay by cheque - it's a bit of a fiddle-faddle and the treasurer does not love me when this happens!

They tend to be the same ones as keep getting back to me to ask whether they have paid as they can't remember! But it is wonderful that they are with us and enjoying live music ...

It is difficult for elderly folk who have never used computers or possess one.

I was in the queue (covid) and an elderly gentleman went to the Drs reception - I didn’t catch what he wanted, but he was advised to do “it” on line, which of course he was clearly clueless about . There apparently is no other way unless he phoned. This morning he was 29 th in the phone queue, so took himself off to the doctors. The last I heard before I trotted into have my jab, was “come back tomorrow”

Honestly - that is abysmal service.