Sorry, but what comes to mind is "a kick up the arse" to your DD.
So busy, so hard working? Pah!
How much effort/ does it take to respond to an email?
And as for this;
This year because we are concerned that presents we give are often never given to them,used as presents for parties for when they have forgotten to provide them for the DGCs to take with them or generally not picked up from the PO,
Well, words fail me!
Sorry not to be giving words of comfort, but I'm finding it hard to come up with words that, well, best leave it there!