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24 hours to destruction!

(9 Posts)
trisher Wed 11-Dec-13 20:40:42

Recently I lost my bus pass (it has turned up many thanks to whoever handed it in!), but one of the places I visited where I thought I might have dropped it was my local Sainsburys. I lost the pass on a Monday and went into the shop on Thursday-so not that long afterwards. The girl there told me that the store doesn't keep anything longer than 24 hours after it is found, they then return bank cards to the banks and DESTROY anything else like bus passes! Am I being unreasonable in believing this is far too short a time? Does anyone know if this is legal? Is this Sainsbury's policy or just my local store? And what should I do now? because I would like to get this policy changed.

Aka Wed 11-Dec-13 21:01:45

I've been fobbed off with guff from Sainsbury stores in the past but when I ring their national customer services line then I get the correct information. If it matters to you give them a ring.

annodomini Wed 11-Dec-13 22:15:42

When I left my debit card in Sainsbury's and went to collect it from the information desk, they had a drawer full of different cards. I doubt if all of those had been left in just 24 hours.

ninathenana Thu 12-Dec-13 09:30:40

Sainsburys are the ones being unreasonable. I would say a minimum of 7days would be more reasonable.

I don't know if this procedure is legal. It's certainly not good PR. I would contact head office.

JessM Thu 12-Dec-13 10:14:30

I guess they are not obliged to run a lost property service. It would be good customer service policy though if they kept small items like that and were helpful to their customers.

KatyK Thu 12-Dec-13 13:40:20

I had a 'senior moment' in Tescos last week. I usually pay by card but as I had a bit of cash in my purse, I decided to use that. My bill came to £26 and I gave the lad on the till 2 £20 notes. He gave me my club card back along with vouchers for this and vouchers for that. It wasn't until I got home that I realised I was concentrating so hard on the vouchers that I didn't notice he hadn't given me my change, which was £14. I thought I will never prove this but Tescos were great. They checked the tills the next day and gave me my money back with no quibble. tchgrin I kept thinking of the old days when they used to say 'please check your change as mistakes cannot be rectified later.'

Deedaa Thu 12-Dec-13 22:26:53

I had this happen once KatyK I can't remember which store it was, but I know I was amazed to get my money.

KatyK Fri 13-Dec-13 09:30:42

I was amazed too Deedaa, but very pleased.

annodomini Fri 13-Dec-13 10:28:03

It shows that they have become unaccustomed to cash payments!