I'm fizzing fit to explode. I ordered a freezer online from a well known electrical retailer. I paid extra for them to reverse the door when they delivered it. Ten minutes before the expiry of my given delivery slot today, the driver rang me:
"We've got your freezer. We can deliver it if you want us to."
"Yes please"
"Thing is, it's been put on the wrong van."
"Right?"
"We're not the door-reversal team."
"What?"
"We're not qualified to reverse the doors."
"So why are you delivering it?"
"Cos someone at the depot put it on the wrong van. Do you still want it?"
I won't repeat here what I said. Looking at their Twitter account and Facebook page, this kind of cock-up seems to happen a lot. And they don't appear to care. Serves me right for buying from them. Won't make that mistake again. Whatever happened to good customer service?
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