I'm fizzing fit to explode. I ordered a freezer online from a well known electrical retailer. I paid extra for them to reverse the door when they delivered it. Ten minutes before the expiry of my given delivery slot today, the driver rang me:
"We've got your freezer. We can deliver it if you want us to."
"Thing is, it's been put on the wrong van."
"We're not the door-reversal team."
"We're not qualified to reverse the doors."
"So why are you delivering it?"
"Cos someone at the depot put it on the wrong van. Do you still want it?"
I won't repeat here what I said. Looking at their Twitter account and Facebook page, this kind of cock-up seems to happen a lot. And they don't appear to care. Serves me right for buying from them. Won't make that mistake again. Whatever happened to good customer service?
Dragonfly1 Sun 26-Jan-14 15:20:42
Anne58 Sun 26-Jan-14 15:22:59
Oldgreymare Sun 26-Jan-14 15:27:16
Grannyknot Sun 26-Jan-14 15:28:36
Dragonfly1 Sun 26-Jan-14 15:33:41
Dragonfly1 Sun 26-Jan-14 15:35:11
Elegran Sun 26-Jan-14 15:38:08
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Dragonfly1 Sun 26-Jan-14 15:45:39
Dragonfly1 Sun 26-Jan-14 15:46:26
Elegran Sun 26-Jan-14 15:47:20
Mamie Sun 26-Jan-14 15:48:12
Charleygirl Sun 26-Jan-14 15:55:10
Aka Sun 26-Jan-14 15:57:18
Aka Sun 26-Jan-14 15:58:43
Dragonfly1 Sun 26-Jan-14 16:11:34
Gally Sun 26-Jan-14 16:15:52
Grannyknot Sun 26-Jan-14 16:18:03
Grannyknot Sun 26-Jan-14 16:19:14
JessM Sun 26-Jan-14 16:45:41
Aka Sun 26-Jan-14 16:49:51
Mamie Sun 26-Jan-14 17:00:51
Grannyknot Sun 26-Jan-14 17:02:49
Dragonfly1 Sun 26-Jan-14 17:08:39
Nonu Sun 26-Jan-14 17:38:57