To make a formal complaint

When I was a local councillor, it was my practice to make allies of the officers whose services I needed the most - mainly housing officers - and got excellent results. Another councillor used to meet them head on and lay down the law. They hated him! There were some I learnt to avoid though as they really enjoyed being obstructive. When I worked in FE, far too many of the admin staff liked the small power they had and exercised it to the max.

Oh dear - while I do not condone rudeness or poor customer relations in any shape or form my experience has not alwasy been negative
1) 3 years ago DH had (again) left his Tax Return until the last minute and in mid January was rushed into the Heart Hospital in London for major surgery. I rang HMRC, flung myself on their mercy so to speak and was immediately sent his online code thingy and was then told that when I was ready to complete the online return on his behalf, to ring them and they would talk me through it. Couldn't have been nicer or more helpful.
2) Please don't blame Milton Keynes!!! I know the Amazon warehouse is only a few miles down the M1, but living down the reputation for architecture/roundabouts/the shopping centre is quite enough without adding un civil servnts to the list!

Guess who can't spell always !!!

The last time DH went for an ATOS assessment (thank goodness he is now retired and doesn't have to) he was passed as fit to work, in spite of their own doctor being quite definite about the level of his illness. When I rang to complain I spoke to a delightful young man who said that it didn't seem right at all. He went off to speak to his manager and eventually came back with it all sorted out, the ESA reinstated and profuse apologies. What a pity they can't all be as helpful.

Oh phoenix you are a hoot, I think all local council workers must come from that warehouse in Milton Keynes and undergo the same training. Thanks for making me laugh .