To think that Lloyds Bank were being unreasonable?

Anya, yes we will have to sort something out. I didn't offer before as she was working and paying it off; she is overseas and finds it difficult to contact them due to time differences (she spent nearly an hour on a mobile to them once, and they still failed to act on her instructions despite saying they would).

I could be money laundering you see

If it's any consolation to those having trouble with Llyods, I was thinking of switching banks as my bank is several miles away and Lloyds have a branch within walking distance.

This has decided me not to bother after all so I will keep my millions safely stashed in my current bank (though not in my current account).

Rose surely the bank will tell your daughter how much is owed on her CC and then you can transfer funds into her bank and she can pay it off herself?

Just bloody-minded I think, Nonu. It was reduced right down then she has had to take a much lower-paid job - there is not that much left on it but I am not allowed to pay it off! (Who would pay their big fat bonuses if they didn't keep charging customers who are struggling?)

That is awful ROSE, FGS, are they nutty or something !!

Lloyds Bank are being difficult in the extreme over DD's account; as she is overseas and then lost her job she found it difficult to pay off her credit card resulting in charges. To avoid charges she asked me to pay it off and she would set up a direct debit to pay me. Will they let me do that? No they will not - fgs I am trying to give them money not take it away - but they obviously prefer people to be in debt so that they can keep charging. They will allow me to pay the minimum payment plus charges - but only if I can guess the correct amount they require - they will not tell me what I can pay.
and steam coming out of ears.

Well, lucky old you, *Nonu". Unfortunately, there are people here with real problems with banks.

I have pm"d

Glad to hear it, Nonu...

Honey-bunney you can beg to differ all the jolly well like[tee hee] , I am not talking about the local branch staff [they are pretty fine].

I am actually talking about Commercial banking and the strokes they tried to pull over us , but guess what, we came out tops after lots and lots of wrangling, and the Ombudsman .

So sorry to say we are NOT huge fans of Barclays

But at the end of the day, who gives a S---t, .

My life is fine .

[smiles] to you x

I beg to differ, Nonu. The staff at my local branch of Barclays are wonderful!

I think your husband summed it up melotgran. You had obviously made it clear to the person you were dealing with that you were closing your late mother's account so the least they could do is deal with you with sympathy.

I would find the CEOs address and write to him/her. They need to retrain their staff!

Barclays are no better, believe me !!

I found the same when I was a CAB adviser, FlicketyB. Lloyds were a thorn in our flesh. They were reluctant to admit they were at fault even when confronted with incontrovertible proof.

I will keep my appointment on Friday and close the account as it'll the last task concerning Mum's affairs so the sooner it's all behind me the better.

When I told DH he said, 'What a bunch of t***s. Do you want me to come with you?'

NOOOOOOOOOOOOOOOOO

Typical of Lloyds. We banked with them, DH refused to change, for about 25 years, for most of which they either infuriated me or drove me to despair. When I worked for Age Concern, as it was at the time, I dealt with more complaints about Lloyds than any other bank.

That's just illogical and weird and bureaucracy gone mad. Although, if in future years a cheque were made payable to him from an unknown account somewhere, it would be useful to be able to pay it in I suppose.

When DH died I didn't close our joint bank account - is was the last thing with his name on it after transferring everything else into my name. When I wanted to transfer the account to another bank I wrote to the existing bank explaining DH had died and enclosing a copy of his death certificate. I got a letter back saying they couldn't close the account without his signature!

I transferred all the money to the new bank and the old bank now send me monthly statements showing a nil balance, although they have changed the name of the account into my sole name!

Twitter's a good idea. It's amazing how companies jump, they don't like bad publicity.

A couple of years before my mother died we made her principal current account a joint one. This not only enabled me to settle her bills for her but greatly simplified things after she died, as I was able to close it when it suited me.

Just a thought for Gransnetters with APs (Wemmick's term of affection for his old father in Great Expectations - chosen to be as inoffensive as possible).

You should copy the link to this thread, merlot, and send them that. Do you want me to complain to them on Twitter?

Just make sure you divide the £4.40 equally between all the beneficiaries and ask them to sign for it

I hope they don't send the fraud squad round!!

That's the way, Merlot. Perhaps now they'll realise who they're dealing with!