When Mum died I rang her bank (I had POA when she was alive) to inform them that I would be keeping her account open for a month because I needed to finalise her affairs.
Fine, they said. When you're ready just bring in a copy of the will and her death certificate and it will only take a moment to close the account.
So,I went in this morning with the right documents. The bank was almost empty and there were no queues at the customer services desks. Somebody eventually sauntered over to deal with me and said I would need to make an appointment as they couldn't close the account there and then.
'Because there has to be somebody available to sit down and go through it with you'
'I phoned and was told it would be straightforward. Nobody said anything about having to make an appointment and anyway, there is only £4.40 left in the account.'
'Sorry, you have to make an appointment. We can't just do it now?'
'But I will have to make another journey at my expense and if you don't mind me saying so, you're not exactly busy at the moment.'
'Sorry, Friday morning is the earliest appointment you can have.'
I bet I'll be in there less than ten minutes!!!
merlotgran Mon 20-Oct-14 18:41:13
ninathenana Mon 20-Oct-14 18:48:54
Ana Mon 20-Oct-14 18:49:46
rosequartz Mon 20-Oct-14 18:52:36
whenim64 Mon 20-Oct-14 19:15:32
Lilygran Mon 20-Oct-14 19:22:59
Mishap Mon 20-Oct-14 19:29:32
janerowena Mon 20-Oct-14 21:13:42
merlotgran Mon 20-Oct-14 21:15:48
janerowena Mon 20-Oct-14 21:18:53
merlotgran Mon 20-Oct-14 21:29:44
whenim64 Mon 20-Oct-14 22:18:53
janerowena Mon 20-Oct-14 22:28:41
merlotgran Mon 20-Oct-14 22:30:45
Anya Mon 20-Oct-14 22:32:58
thatbags Tue 21-Oct-14 07:22:55
grumppa Tue 21-Oct-14 07:35:55
MiceElf Tue 21-Oct-14 08:09:31
sunseeker Tue 21-Oct-14 13:54:58
janerowena Tue 21-Oct-14 15:12:13
FlicketyB Tue 21-Oct-14 19:19:04
merlotgran Tue 21-Oct-14 19:34:37
annodomini Tue 21-Oct-14 19:42:58
Nonu Tue 21-Oct-14 20:01:32
Gracesgran Tue 21-Oct-14 21:13:47