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to feel cross at this waste of NHS resources and breach of confidentiality?

(15 Posts)
janeainsworth Mon 24-Nov-14 11:05:58

I've just had a phone call from someone called 'Abbie'.
She said she was working in partnership with my GP surgery.
Did anyone in the household have a repeat prescription?
Rather reluctantly, I said yes.
They were 'offering a free NHS service' to deliver prescriptions to our house, rather than us getting them from the chemist.
No thanks, I said.
She re-iterated that the service was free and it would save me going to the chemist.
No thanks, I said.
She then said we could take advantage of it during the winter months, and revert to collecting our own prescriptions at a later date if we wanted to.
No thanks, I said, goodbye.

I'm really quite cross.

I don't know who this organisation is, but I wish the practice hadn't given them my details (if indeed they did, the organisation could have just looked in the phone book).

Is it the NHS inappropriately wanting to mollycoddle all the over 65's, regardless of whether or not they are perfectly fir and well?

Or is it <conspiracy theory alert> some multinational chemist chain wanting to siphon off business from the small independent chemist that we use?

Who, incidentally, widely advertises the fact that she is happy to deliver to people's houses if they so wish?

I've done 1471 and called the number back it was a Sunderland number - an answering machine said they are 'the Pharmacy Initiative Scheme'.
Does anyone know anything about it?

I'm just about to email this post to the practice mnanager at our GP practice.

Mishap Mon 24-Nov-14 12:48:44

Riverwalk Mon 24-Nov-14 13:00:31

Jane as I understand things, GP practices have nothing to do with this - it's that there are many companies trying to muscle-in on the lucrative NHS prescriptions service.

Soutra Mon 24-Nov-14 13:17:50

Our latest grouse re prescriptions is that DH has 'moved' pharmacist for his many, many repeat prescriptions from the all powerful but infallibly inefficient and slow Boots to a small independent pharmacy along the road. He has since seen on the website that Boots has overridden his decision to move and he appears as registered with Boots as his chemist. He was incandescent!!!

janeainsworth Mon 24-Nov-14 13:33:44

Thanks Mishap, that's the one.
I had a very swift response from the practice manager at our GP practice assuring me that they would never pass on patients' details (as I was pretty sure they wouldn't) and asking me to exercise caution in what I said for legal reasons shockshock

I'm feeling very angry that the NHS is having to devolve resources to dealing with aggressive marketing companies.

vampirequeen Mon 24-Nov-14 13:40:26

That's appalling. Like you I would have assumed they got the details from my gp as would a lot of vulnerable people who would have probably agreed to having their meds delivered because they thought it was what their doctor wanted them to do.

Mishap Mon 24-Nov-14 13:49:21

I am assuming that we will be safe from this intrusion as no-one in their right mind would offer to deliver anything out here in the wilds!

POGS Mon 24-Nov-14 17:26:19

If they had to ask if anybody had a repeat prescription I would immediately have thought this is a scam.

If they were ringing in partnership with my doctor's surgery and they had given the company my number they would have known if anybody had a repeat prescription from the start.

I would be very angry with their marketing ploy and reported it to my surgery immediately.

janeainsworth Mon 24-Nov-14 18:06:00

That's what I did Pogs and we agreed I would forward my concerns to the CCG - they are dealing with it, as it's nothing to do with the practices.

POGS Mon 24-Nov-14 18:13:19


Yes I did note that was your action.

I was agreeing with you actually.

Perhaps I should have stated that as my post could read a tad like a lecture. blush

janeainsworth Mon 24-Nov-14 18:14:58


anniezzz09 Mon 24-Nov-14 18:28:30

I'm only just catching up with the full ramifications of changes within the NHS. This morning I heard someone saying on the radio that the secretary of state no longer has a duty to ensure that free health care is available for everyone in England and that the future we can look forward to is GP surgeries and hospitals closing and health care being turned over to private companies. Some people will find themselves living in health care black holes where these services are simply not available. Perhaps the kind of service you were offered is an example of that.

I'm going to a talk tomorrow night and I think I am going to come home depressed. Will it become like the energy companies? Endless calls from 'health providers', lots of choice but limited care? Horrors, I hope not.

littleflo Mon 24-Nov-14 20:01:10

I stopped collecting my prescription from boots when they started questioning me about it. Not the pharmacist but a young man whom was giving out the meds.

MiceElf Mon 24-Nov-14 20:12:07

And Boots is now owned by Walgreen, a huge American company. And we all know how they run their health system.

Granny1951 Tue 25-Nov-14 14:23:46

I got a letter that "looked" as if it was from the NHS asking if I would like my prescription delivered, I thought it might be a good idea so filled it in and sent it off. In reply I got a letter from a company, in I think Manchester, (I live in the southeast) thanking me for my custom and saying they would deliver all my prescriptions in 3 workings days. Not good if I had an infection and needed anti-biotics on a Friday.
Emailed asked to be removed from their list, said I thought it was dishonest to set up as if from the NHS, heard nothing, phoned had a rant and eventually got a letter confirming removal from list. BEWARE