M&S and I are going to fall out
Firstly DH picks up a numbers of packages from our nearest food store, that's great until I discover one package isn't mine and despite ordering 2 identical items, there's only one.
So, phone call (1) to M&S re: package that's not mine and I explain the situation. Chap on other end says can I return the package that isn't mine? Nope, I'm miles away from store (48 mile round trip).
Ok, can I phone that store, they'll probably send a taxi.
He can't deal with the missing order, please phone different number
Phone call (2, 3, 4 and 5 as no answer) to store: final get through to a lady who just can't grasp what I'm telling her. She hangs up on me.
Phone call (6) back to store: eventually got through, 'You need to speak to the manger, he's on the phone, I'll get him to call you'
Three hours later he phones : 'You need to bring the unwanted package back here' I try to explain it wouldn't be until the end of next week. He says that's ok, and rings off.
Repeat the whole shenanigans to track down missing order, M&S have taken the £30 but the item isn't available.
I ask if I can have my money refunded? Nope he's not able to do that.i'm starting to get a bit by now, so have to phone yet another number etc and eventually get it sorted.
Why don't they automatically inform you that an item isn't available and refund you there and then? Instead of which I've spent nearly an hour on the phone this morning, and am pretty p....d off.
I'm NOT impressed!
loopylou Wed 02-Dec-15 12:36:26
Galen Wed 02-Dec-15 12:43:23
harrigran Wed 02-Dec-15 12:59:47
HildaW Wed 02-Dec-15 13:19:47
Luckygirl Wed 02-Dec-15 16:33:10
Elrel Thu 03-Dec-15 02:09:16