How did we do today ?

Courteous

We should not be praising baseline expectations but only service that is beyond expectation. If we praise a person for polite service with a smile it implies that is something special..and it should not be! That does not mean we cannot show our appreciation of good service by reciprocating with a courteos manner a good morning and a smile.

On the ? today was asked, when I gave feedback could I give 9 or 10!!

I often pop into the "Little Waitrose" for a few bits on my way home from work. It does amuse me when I then receive an email asking to write a review on a bag of basic parsnips or a bread roll.

Ps They replaced laptop and helped him sort out phone!

Nice young man in John Lewis found a quiet room for our son with Aspergers (and severe OCD)and us to sit and explanation what was wrong with his laptop. He also wanted to ask advice on a phone. We were in there three hours, on a busy Saturday afternoon! Even got asked if would like a drink! Couldn't have asked for better service, so I have got a thank you card and am going to write letter to his manager to go with it. As ex John Lewis we know they don't get commission. But letting the managers know how good he was and will help his career. (Younger than son who 21).

Try dealing with Ford, so unhelpful, rude, "It's the way you drive the car", Motobility and RAC fantastic, Ford dealer rubbish

I give feedback when I have time as staff are often extremely pleasant and helpful and 'go the extra mile'. However, there is a difference between their helpful attitudes and the intrusive and often overlong feedback forms sent by e-mail where 'customer capture' and free market research seems to be the order of the day. Also, I find it comically overdone when I buy a penny widget from Amazon and I am asked how many stars I will give it and for a comment. Come on people: 'It's a widget. It got here. It works.'

Shh I probably shouldn't be telling you this but...I had my appraisal today and was asked to get clients feedback about the service. Now I do it via a iPad but that's anonymous and is not about me personally. what they want me to do is ask people to fill in a form in front of me. So I can use the praise in my next appraisal. I refused. It goes against my principles. I give everyone I see the best I possibly can. If I know I can't, then I find out who can. I work for the NHS. Haven't we got better things to do with our time and money than this. If the people I see weren't happy they'd ask to see somone else. My appraiser told me that she and my colleagues are often approached when I'm on a/leave or moved to a different area and give lovely comments about me. Isn't that good enough and costs nothing. Someone somwhere is making a fortune out of this. It pisses me offdispleases me greatly.

I work in mothercare and we too don't get our bonus if we don't get enough feedback. I carry cards that I hand out to customers I feel I have given "exceptional service" to.
I really love my job and I do work very hard to give good service to all my customers. But If I've spent 40 minutes explaining the complexitys of child car seats to you, heaved half a dozen of the things out into the car park (in a hailstorm) and found you the perfect one, at the right price! Is it too much to ask you to fill in a quick questionare so we,who are on just above minimum wage for part-time work, can have a chance of an extra 20 or so quid?
Honestly, I've given my best what about a thank-you.

I am sick of having callers at the door wishing me to complete a survey, telephone calls ditto and letters in the post. I don't do any questionnaires or surveys.
Never, ever give out information unless it is absolutely essential. Sister has had so much trouble over the last three years with her details being used and never even sends me an email nowadays without letting me know by phone first and putting an agreed code word on to it so that I know it is safe. She has changed accounts, banks, passwords and telephone numbers. I don't know how it is done but there are some unscrupulous and devious people around to whom we should not be giving a helping hand. Sister has moved house and still has attempts being made to get into her accounts. We had a card compromised because I had tried to help her by using my card for one of her purchases. Our bank picked up the fact that it was an attempt to remove money from our account and closed the account very fast.
Keeping a lid on GN information is tricky too as we can so innocently let something drop which is eminently traceable.

They want to save themselves from paying mystery shoppers. If they can get hundreds to feedback for free for one prize between them , they will.

If I've had particularly good service, I telephone the shop in question and give them my feedback. I'm a bit paranoid about 'giving' out my e-mail address...

but yes, I find the endless bribery, both of the customers and the assistants, by customer feedback very wearing and rather cynical.

I agree that the 'how did we do today' culture in the private sector has mushroomed, but if it means we are treated well then it is surely a good thing. It is very frustrating to receive bad service and have no easy way of expressing dissatisfaction. Having been on the receiving end of 'bonuses' based on service, I can assure you the sum of money is around £25 per quarter (before tax) so not a fortune, but if it helps you hit your key areas then you might keep your job.

I used to do the ASDA survey quite often, with the hope of winning £1,000. I've stopped bothering though as they asked so many questions. The cashier at Tesco gave me a card with her name on it today, asking me to fill in a survey. She was overly friendly and I'm sure she was hoping for some brilliant feedback from me. Sorry but I have better things to do than fill in surveys.

I give feed back on service provided but not on items purchased

I was going to say the same as patricia - they just want your details so that they can bombard you with advertising - and pass them on to other companies.

Either that or I have ceased to notice it.

Starting to feel left out now, as nobody has asked me for feedback regarding shopping for ages!

I've been asked by Sky TV and the network 3 this week alone I'm getting fed up with it now. But do they really listen to what we have to say, I doubt it.

Waitrose have been doing this for ages but to be fair the staff are without fail perfectly delightful. I think it must have something to do with way JL Partnership is run where all staff 'own' the stores & get very good annual bonuses.

I had a very bad exierience at Next...long queues, get to till only to find wrong size on hanger, no right size in shop, rude unhelpful staff....all in one short visit. So next day I get one of those 'how did we do?' emails and I let them have it with both barrels.

Had a phone call and a £25 gift voucher as an apology.

Yes, I do feed back positively too.

I give feedback fairly often, if I've been pleased with the service I've been given. I think that's only fair to be honest. A lot of people will complain to the store (and moan to their friends) about poor service, so I think it's nice to give the balance.
It's a bit like the old saying of only bad news getting in the newspapers. Why not try and get a bit of cheer in there as well? It doesn't take long to give the feedback and if it helps the student on the till who's trying to pay her way through university, then I'm happy.

It's because they want your details -not bank details but email addresses. These are worth a huge amount of money collectively. I've heard the new woman dragon from Dragons' Den has a company which processes the information and apparently makes a fair bit of money from it. Who knew? They've got us all ways haven't they?