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How did we do today ?

(34 Posts)
NanKate Mon 14-Mar-16 07:22:09

I know it is good that Companies now try to get feedback on their services but I am sick to death of the same companies asking the same questions. M and S is one of the worst. In our M and S Food Shop I am regularly asked to go online and give my feedback. When I complained that they were asking me too often the assistant said their bonuses related to how many positive comments they got !

I wonder if the staff of Boots are under the same scheme as they keep giving me receipts with their name written on it. They say that my name goes into a draw to win money. I wonder how many people actually win this money.

Jane10 Mon 14-Mar-16 07:37:20

I really like the staff at our local M&S so quite often if I can be bothered I do go online and give some praise where its due.

Charleygirl Mon 14-Mar-16 09:40:22

I order on line from Morrisons and it is beginning to drive me crazy that a few days after delivery I am asked about the driver, his politeness, whether he asks to take back carrier bags etc. I am never asked about the condition of the food or short use by dates.

Luckygirl Mon 14-Mar-16 09:51:21

It is so bad that their bonuses are dependent on this feedback - they may have been brilliant, but most people do not have the time to fart around with the feedback - including me - so they miss out.

I hate this sort of "incentive" in the work place.

Megram Tue 15-Mar-16 10:23:14

Boots is the same. I was served by a lovely, helpful lady the other day and when I thanked her, she asked me to "praise" her on their website. Seems a shame that if the only reason they are being helpful is to get a bonus. I will often comment if I've been impressed with the service, but not if I'm being asked to do so.

Lupatria Tue 15-Mar-16 10:41:07

i just ignore any requests for feedback wherever they come from. it's purely a personal choice if you reply or not - in my case it's definately NOT.

NonnaAnnie Tue 15-Mar-16 10:58:47

I make it my policy never to respond to a request for feedback, I will give it only if I decide it is warranted.

ajanela Tue 15-Mar-16 11:00:56

Even if they are going out of their way to help to get a bonus, we are getting a better service and they are getting a bonus for doing a good job and making our day better. They deserve a bonus if they are doing a good job rather than receive the same pay as someone who does the bare minimum or less and we have all met them.

But the problem for us is that we have to find the website, fill in the details etc, get frustrated because we have typed it wrong etc so that good service then becomes tainted. Maybe giving us a slip of paper with the receipt to put in the box at the door would be easier and instant.

adaunas Tue 15-Mar-16 11:04:29

With you NonnaAnnie. For something exceptional I'll feedback, whether the feedback will be good or bad but otherwise no. Funny, since retiring my H asks for feedback about anything he's done in the house/ garden and I'll happily do that. Just wish I'd done that when it was all my job.😁

patriciageegee Tue 15-Mar-16 11:12:16

It's because they want your details -not bank details but email addresses. These are worth a huge amount of money collectively. I've heard the new woman dragon from Dragons' Den has a company which processes the information and apparently makes a fair bit of money from it. Who knew? They've got us all ways haven't they?

Indinana Tue 15-Mar-16 11:13:08

I give feedback fairly often, if I've been pleased with the service I've been given. I think that's only fair to be honest. A lot of people will complain to the store (and moan to their friends) about poor service, so I think it's nice to give the balance.
It's a bit like the old saying of only bad news getting in the newspapers. Why not try and get a bit of cheer in there as well? It doesn't take long to give the feedback and if it helps the student on the till who's trying to pay her way through university, then I'm happy.

Anya Tue 15-Mar-16 11:46:16

I had a very bad exierience at Next...long queues, get to till only to find wrong size on hanger, no right size in shop, rude unhelpful staff....all in one short visit. So next day I get one of those 'how did we do?' emails and I let them have it with both barrels.

Had a phone call and a £25 gift voucher as an apology.

Yes, I do feed back positively too.

Craftycat Tue 15-Mar-16 12:03:02

Waitrose have been doing this for ages but to be fair the staff are without fail perfectly delightful. I think it must have something to do with way JL Partnership is run where all staff 'own' the stores & get very good annual bonuses.

Tessa101 Tue 15-Mar-16 13:13:10

I've been asked by Sky TV and the network 3 this week alone I'm getting fed up with it now. But do they really listen to what we have to say, I doubt it.

rosesarered Tue 15-Mar-16 13:18:28

Starting to feel left out now, as nobody has asked me for feedback regarding shopping for ages! sad

rosesarered Tue 15-Mar-16 13:19:14

Either that or I have ceased to notice it.

Jalima Tue 15-Mar-16 14:33:23

I was going to say the same as patricia - they just want your details so that they can bombard you with advertising - and pass them on to other companies.

Anniebach Tue 15-Mar-16 14:36:09

I give feed back on service provided but not on items purchased

inishowen Tue 15-Mar-16 14:57:19

I used to do the ASDA survey quite often, with the hope of winning £1,000. I've stopped bothering though as they asked so many questions. The cashier at Tesco gave me a card with her name on it today, asking me to fill in a survey. She was overly friendly and I'm sure she was hoping for some brilliant feedback from me. Sorry but I have better things to do than fill in surveys.

vickymeldrew Tue 15-Mar-16 16:51:57

I agree that the 'how did we do today' culture in the private sector has mushroomed, but if it means we are treated well then it is surely a good thing. It is very frustrating to receive bad service and have no easy way of expressing dissatisfaction. Having been on the receiving end of 'bonuses' based on service, I can assure you the sum of money is around £25 per quarter (before tax) so not a fortune, but if it helps you hit your key areas then you might keep your job.

grandMattie Tue 15-Mar-16 17:22:23

If I've had particularly good service, I telephone the shop in question and give them my feedback. I'm a bit paranoid about 'giving' out my e-mail address...

but yes, I find the endless bribery, both of the customers and the assistants, by customer feedback very wearing and rather cynical.

moobox Tue 15-Mar-16 18:56:55

They want to save themselves from paying mystery shoppers. If they can get hundreds to feedback for free for one prize between them , they will.

Synonymous Tue 15-Mar-16 20:16:14

I am sick of having callers at the door wishing me to complete a survey, telephone calls ditto and letters in the post. I don't do any questionnaires or surveys.
Never, ever give out information unless it is absolutely essential. Sister has had so much trouble over the last three years with her details being used and never even sends me an email nowadays without letting me know by phone first and putting an agreed code word on to it so that I know it is safe. She has changed accounts, banks, passwords and telephone numbers. I don't know how it is done but there are some unscrupulous and devious people around to whom we should not be giving a helping hand. Sister has moved house and still has attempts being made to get into her accounts. We had a card compromised because I had tried to help her by using my card for one of her purchases. Our bank picked up the fact that it was an attempt to remove money from our account and closed the account very fast.
Keeping a lid on GN information is tricky too as we can so innocently let something drop which is eminently traceable.hmm

Mogsmaw Tue 15-Mar-16 21:57:24

I work in mothercare and we too don't get our bonus if we don't get enough feedback. I carry cards that I hand out to customers I feel I have given "exceptional service" to.
I really love my job and I do work very hard to give good service to all my customers. But If I've spent 40 minutes explaining the complexitys of child car seats to you, heaved half a dozen of the things out into the car park (in a hailstorm) and found you the perfect one, at the right price! Is it too much to ask you to fill in a quick questionare so we,who are on just above minimum wage for part-time work, can have a chance of an extra 20 or so quid?
Honestly, I've given my best what about a thank-you.

morethan2 Tue 15-Mar-16 22:26:06

Shh I probably shouldn't be telling you this but...I had my appraisal today and was asked to get clients feedback about the service. Now I do it via a iPad but that's anonymous and is not about me personally. what they want me to do is ask people to fill in a form in front of me. So I can use the praise in my next appraisal. I refused. It goes against my principles. I give everyone I see the best I possibly can. If I know I can't, then I find out who can. I work for the NHS. Haven't we got better things to do with our time and money than this. If the people I see weren't happy they'd ask to see somone else. My appraiser told me that she and my colleagues are often approached when I'm on a/leave or moved to a different area and give lovely comments about me. Isn't that good enough and costs nothing. Someone somwhere is making a fortune out of this. It pisses me offdispleases me greatly. angry