We're just at the beginning of the process of moving . We arranged for a valuation on Tuesday at 2pm. At 2:30 I checked my phone and found I'd missed a text from the agents, the valuer had been sent home sick so they weren't coming.
My fault. I should have had my phone with me.
I was a bit miffed because we'd had a thorough clean through and wasted a day but because I felt to blame for half the wasted time I rearranged for today at 2pm.
They didn't come.
I called at 2:30 , got routed to an overflow call centre where a lady promised she'd get back to me. I called again at 3 and got through to the branch who told me it wasn't in the diary. They promised the manager would call. He called at 4 ( and I was driving as I'd waited in all day and needed milk) . His voice mail told me his name , said he had been told about the failed appt and realised there was some issue. If I wanted to discuss him to call back.
Not one word of apology.
Am I wrong to feel miffed?? I expected a sincere apology after all the commission from the sale of our house would be fairly substantial . But I feel I didn't even get half an apology . Or is it just one of those things, I should suck it up and reschedule?
I want to say when hell freezes over :-) ....what would you say ?
NanaandGrampy Thu 30-Jun-16 18:35:40
Ana Thu 30-Jun-16 18:38:35
Coolgran65 Thu 30-Jun-16 20:41:48
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NanaandGrampy Thu 30-Jun-16 21:38:46
Deedaa Thu 30-Jun-16 21:51:38
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