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When is an apology not an apology ?

(13 Posts)
NanaandGrampy Thu 30-Jun-16 18:35:40

We're just at the beginning of the process of moving . We arranged for a valuation on Tuesday at 2pm. At 2:30 I checked my phone and found I'd missed a text from the agents, the valuer had been sent home sick so they weren't coming.

My fault. I should have had my phone with me.

I was a bit miffed because we'd had a thorough clean through and wasted a day but because I felt to blame for half the wasted time I rearranged for today at 2pm.

They didn't come.

I called at 2:30 , got routed to an overflow call centre where a lady promised she'd get back to me. I called again at 3 and got through to the branch who told me it wasn't in the diary. They promised the manager would call. He called at 4 ( and I was driving as I'd waited in all day and needed milk) . His voice mail told me his name , said he had been told about the failed appt and realised there was some issue. If I wanted to discuss him to call back.

Not one word of apology.

Am I wrong to feel miffed?? I expected a sincere apology after all the commission from the sale of our house would be fairly substantial . But I feel I didn't even get half an apology . Or is it just one of those things, I should suck it up and reschedule?

I want to say when hell freezes over :-) ....what would you say ?

Ana Thu 30-Jun-16 18:38:35

Change Agents. That sort of attitude and behaviour is totally unprofessional and unaccaptable!

Coolgran65 Thu 30-Jun-16 20:41:48

In the first place the agent should not have left a text, there should have been a phone call so that they were aware that you had or had not been advised of the cancellation.

Because of their inefficiency since then I wouldn't have them about me. And I'd tell them why.

Luckygirl Thu 30-Jun-16 20:47:20

Give them the boot pdq!

We have just bought a bungalow and the agent selling it was mega-efficient. Any emails that I sent to him had a reply by phone or email before the day was out. I would certainly recommend them to anyone else.

Alima Thu 30-Jun-16 20:50:46

If that is how they treat you before they have your business it does not bode well for when you have signed with them. A decent estate agent can be worth their weight in gold. I would give them the bum's rush, tell 'em to poke off and engage an agent who will actually earn the commission. Is the housing market on such a high in your area that an agent can afford to throw custom away?

MiniMouse Thu 30-Jun-16 20:52:13

Definitely change agent and let them and their head office know why! When you think of how much you'll be paying them their service is appalling and very unprofessional.

NanaandGrampy Thu 30-Jun-16 21:38:46

I agree ladies.

So I have arranged for them to come on Monday and give me a valuation.

Then I'm giving the contract to someone else.

Not my usual style but you're right , I need to trust and believe in my agents . We're past that smile

Deedaa Thu 30-Jun-16 21:51:38

The agents are in business and should be providing a professional service - not leaving texts.

Smileless2012 Sat 02-Jul-16 12:12:24

We are in the process of selling our home, hopefully we'll complete by the end of this month. Our estate agent is wonderful and is helping make a stressful event much easier to deal with.

You're doing the right thing by going to another agent. I hope all goes smoothly for you.

Liz46 Sat 02-Jul-16 13:04:00

I managed to negotiate the fee down when I moved.

Anya Sat 02-Jul-16 13:05:09

N&G good ....I hope you tell them exactly why too.

jusnoneed Sat 02-Jul-16 13:12:18

They don't deserve your custom, you are right to change to another agent. Two people I know have had houses on the market recently, one went with a small new company and have been messed about for months. Supposed to of sold but has now had to put it back on the market. The other person went with a well established local company, had loads of viewings and the house sold within a month. Not the cheapest option, but by far the more professional in the way they have handled things.

granjura Sat 02-Jul-16 17:35:18

When it begins with 'with due respect'...