complaint made things worse!

Just change - I have done it twice now. I went from Npower to GBEnergy to get a much better deal (about £100 less a year); and then when we move we will be back with Npower as they are offering us £100 less again! The process of changing is a doddle and involves no effort on your part!

Thanks will investigate. I hesitate to change for fear that it will be a massive palaver leading to no improvement. If I hadn't complained I'd still be on an OK tariff. God knows why they said I should change it!

Agree with Badenkate, the days when where we had to stay with one company are long gone. I'm with edf and have always found them to be very good. You can put your meter readings in and get an immediate balance and they always email me if they have a cheaper tariff

Change your energy company! Simples