complaint made things worse!

We've found Utility Warehouse good, the more services you take the more discounts you get. We have gas, electricity, phone and broadband with them.

Glad it worked out for you, Jane10 . It's a stressful time.
I kept thinking, how will we manage if we don't get it sorted and run out of gas?

Thanks Badenkate cheers!

I was with First Utility but they kept saying I needed to pay more. When I changed to GB Energy not only did my dd drop from £125/month to £70, FU were hanging on to £586 of my money! I was absolutely furious.
My last bill from GBE was £46.23; we give a meter reading monthly and they tell me what I've used. Very simple.
Moneysaving expert's fuel club tell me when I should change. It is a totally painless process.

We changed from edf to BG as edf were constantly upping the monthly payments. They always backed down when I complained but, it was such a hassle.
I think I am going to have to start again when I feel better as we are paying £165 a month for dual fuel and are seldom much in credit except of course for summer months.

Well done Jane! Here's a little something to help you celebrate

Well I did it!! I've changed energy supplier to EDF. I seem to have been on the phone for hours but I think its all sorted. Its a massive saving on what Scottish power were charging. Thanks all for supplying the info and the oomph to do something about it.

The Citizens advice do help under their energy Best Deal programme.

www.citizensadvice.org.uk/about-us/how-we-provide-advice/our-prevention-work/financial-skills-for-life/financial-skills-for-life-what-we-do/energy-best-deal/energy-best-deal/
This page has a short film and information etc. You can get help from your local citizens Advice Bureau if you want someone to guide you who has lots of experience.

Our gas supplier - we have propane - kept putting up the price pm so we wrote and said we were leaving them. Got estimates from 2 other companies which at first seemed better, but they kept adding extras ( vat, placing tank etc, hiring tank, maintenance etc;) The the original supplier came back with a new rate of just over half what we had been paying. Which was a relief as I was dreading the tank changeover.
I daren't tell you how much we pay - it's still much higher than in the UK. Propane is VERY expensive here.
It's worth the effort to change but could have been very complicated.

If only all such transitions were smooth, missdeke. I changed from BT to Sky six months ago and I'm still having frustration with BT. I'm so stressed by it today, I'm ready to explode! ?

I was with British Gas and although I was in credit, I pay by Direct debit, they wanted to increase my monthly payment. They couldn't give me a reason why so I switched, I now pay 25% less than I did and it was a smooth transition. By the way I changed to Bristol Energy, one of the green, smaller companies, and have been very impressed with them.

GillC

Well we got the same as you, 3 bed house just us 2 living there, we are with First our bills are about £81 a month. who are you with, to get bills of £50 a month

I'm with edf and find it a really good company. I am using the blue price promise, and although I am on a fixed price tariff until a certain date every now and then I am notified that I can get a better price and a different ending date and I change with no problem.I send a meter reading every month, and am told how much my bill will be, and a couple of days later a detailed bill pops up.

We're with First Utility, our bills are £146 per year lower than when we were with British Gas/Scottish Power.

Change your provider. It is much simpler than it used to be. In fact it is all done by the new provider for you.

We were about to change from British Gas to Sainsbury's as it was going to be much cheaper and the billing and complaints system is good which is really important. However, a check on the Martin Lewis Moneyfacts' utility checking website alerted us to an unbeatable deal for EDF dual fuel and we went with that. We are saving £80 a month. We will change again when it comes to an end.

NPower has had horrendous customer feedback for billing and complaints so I should avoid them until they sort out their new and inefficient computer system. With BT, Sainsbury's and EDF you speak to an onshore, intelligent person who sorts out problems quickly and that is well worth having.

One more piece of advice:- don't switch before speaking to your present provider as if they know they are going to lose your custom they might well give you a better deal. These utilities have no loyalty and no scruples so play them at their own game.

i've been with british gas for several years and see no reason why i should change.
every time my "deal" comes to an end i get another very good deal from them so there's no point in moving.
i had smart meters fitted a couple of months ago and now my payments are a quarter of what they were last year. don't know why but thankful.
it's the same with my insurance - don't see the need to change them either. i've got good deals for both car and home insurance so there's no need to change.

I'm with pfp, our monthly payments went down from £84 to just over £50. We have a three bedroomed house, two of us living here. We take our readings once a month, and can see at a glance how much in credit/debit we are. Very easy to change, your new company will do the work once you decide.

we change every year or so left edf when our fixed rate ended & we're now with Sainsbuys OH used uswitch

Go to money saving expert web site and join their energy club. Will give you the best deal plus whether they get loads of complaints etc. Also will email you when a better deal becomes available. I have changed at least 6 times with no problems.

DH rings our energy company every time our current deal ends and always end us with an even better one - EON.

Jane use a comparison site to get an idea of charges by other companies. If/when you decide to change, the company will sort it out for you. It's really very easy

We have had smart meters fitted today for both gas and electricity. BG fitted them free and it took the engineer 3 hours as the gas meter had to be moved and re piped.
I have a little gizmo which tells me how much of each fuel I am using at any time and the total for the day. I think I will have to switch it off when CH and the tumble dry etc are on as I imagine it will be quite scary. At the moment it is a novelty.

I am also with EDF and I have found them to be very reasonable. I only pay £34 a month for gas and electricity but my house is well insulated.

Newquay it really is easy- you need to have to hand the amount of gas and electricity that you use each year and take it from there. If you have never changed you will find that you may save hundreds.

Have never changed ours-keep meaning to but just never do-shame on me I say.
You've shamed me into doing something about it-is it really that easy? And how do you find who to change to then?

Will Google it all tomorrow. Thanks.