To be totally cheesed off with Ocado?

Reminds me of the Golden Wedding present I sent to my in laws. It never arrived and I heard from DD that my MIL was muttering about how even my DS had remembered to send them something. This was particularly annoying as, of course, DS hadn't remembered at all and his present had come from DD. Some weeks later, after I had received compensation from the GPO, the present turned up. It had been wrongly delivered to a neighbour. The neighbour was on holiday and it had been taken in by a friend who didn't notice the name was wrong. I think MIL eventually decided it wasn't my fault.

My D once got part of someone else's order from Tesco. She rang and was told to just keep and use it as it couldn't be picked up and would be wasted.

Tesco often deliver here by mistake because the cottages half a mile down the road have the same postcode.

Caused mayhem one Friday afternoon when DGS thought it was for them and started unpacking it - their's was due an hour later but he didn't know that. I think he was munching his way through a large pizza when the very irate lady who had been twiddling her thumbs waiting for her shopping came roaring into our driveway.

Fortunately, the laziness of teenage boys came up trumps so apart from the stuff that needed to go in the freezer (I'm amazed he thought of that) he left the rest of it in the back porch with the tops of the bags still tied up.

I think we should hold out for three months' supply of Pampers.

Yes. It could well have been delivered elsewhere. On two occasions I have received items from someone else's order! Reported it to them but never heard if they actually did anything.

Yes. I think compensation is due. I understand the point about relying on an order once it has been placed. Especially with a company such as Ocado.

Thank you elegran and jingl ! You both seem to understand that if you are relying on a service, you don't necessarily provide your own back up. merlot by the time the order was die (5.30-6.30) , DGS was due his bath and DD was ready to feed him - like most babies, he does best with a routine, so to get him dressed up for out and into the pram/car, drive to the shops, take him round etc etc would have put everything back easily by an hour and you can imagine the night that would have followed. You must remember how tied you are with a 16 week old baby?
But my point was the being let down, compounded by the fact that it was MY suggestion with my assurance that they are always punctual and reliable.
I am persevering with both an explanation for the shambles and some sort of compensation - even a bunch of flowers/box of chocs/bottle of wine would be a gesture
I also wonder who got her shopping and has kept quiet about it?

I have emailed Ocado directing them to this thread. Seems the fair thing to do all round.

I am very happy with Ocado.

Why was she stuck in the house?

If the delivery was at 5.30pm on a Saturday evening wouldn't there still be time to go out and get a few things, taking the baby with her?

I'd be jolly cross as well though.

Elegran that 'contact us' would link it to the sender's own account. Their email address is [email protected].

I think Ocado should be given the chance to read the thread and put things right in a practical way, and offer a better apology.

I certainly wasnt saying D wasn't right, perhaps just saying we rely on services/other people too much and they are fallible.

At this URL www.ocado.com/webshop/getContactUs.do?contactUs=true

But Daphne should do it - she can pinpoint the delivery address - we can't.

I wonder if that someone would need the permission of HQ. She would definitely need the permission of DaphneBroon.

I think someone should contact Customer Services at Ocado and direct them to this thread.

The point is that having ordered the online delivery she was RELYING on getting essentials delivered. They have been negligent in losing half the order, and they should be pulling out all the stops to replace the stuff, not bleating that there is no delivery slot available. They HAD a delivery slot and blew it, now they should be creating another one PDQ.

What if the order had been for someone coming out of hospital and completely housebound, who could hardly walk as far as the front door? Would they still say "No delivery slots to replace the missing stuff" ? You keep stirring it, DB

Of course it is a 21st century problem annsixty! but when you trade as an online grocery company, your reputation stands or falls on two things- quality and reliability.
Elainel of course we could have got stuff elsewhere, but when a baby has had a 11/2 hour motorway journey it isn't all that practical,to make him wait while somebody treks round a supermarket is it? Hence the convenience of ordering ahead. I can't be the only person who has ever booked a delivery of shopping to arrive after they have been away for four weeks?
As for popping out first thing this morning, even in London not a lot of shops are up and running on a Sunday at the silly o clock DGS calls waking up time.
No I fear it will have to be the pasta for breakfast!

Can't help feeling this is a 21st century problem, relying on delivery when we would have walked to the shop with the coach built pram, but also a 21st century solution with shops open 24 hours and not living in "the back of beyond".

Might have to eat a "different" breakfast from what has arrived! I would have got basics on the way back with her probably and not rely on a delivery though we are lucky to have cooperative, Tesco, Sainsbury and Asda close by as well as local shops. Frustrating though!

It might have to be a bowl of pasta. Or a curry.

Deliveroo !

Do those food couriers on bicycles deliver breakfasts? Think they are called Kangaroo, or something.

If there is no store cupboard food what about something from the fridge or freezer?

Does she have a buggy for the baby? Or a car seat?

Yes, surely she can buy something for breakfast locally?