3 years ago I bought Mr. S. an apple i pad for Christmas on amazon. I'm a technophobe, he's quite good technically but not brilliant. As seems to be the way with these things it came with apps pre loaded whether they're wanted or not. One of these was i cloudwhich he's never used and has a 'find my i pad' facility.
Almost 2 weeks ago while on line, the 'find my i pad' was activated and he was blocked from his i pad all together. Not knowing his pass word for i cloud (he can't remember ever designating one) he's been unable to unlock it.
Apple were contacted, they needed the serial number which is so tiny we had to use a strong magnifying glass just to read it. Then he had a series of security questions to answer, which he did successfully, then they needed him to confirm which credit card he used when purchasing from amazon, which incidentally is the card used to purchase the i pad.
Having supplied all the fore mentioned we waited for it be unlocked. He was contacted and told they couldn't unlock it unless he had the receipt to prove he purchased it. Back he went into his amazon account and found the original invoice which he sent them. Again we waited, and waited only to be told yesterday that he needs to get the supplier to send him a copy of their receipt of purchase without which apple wont know if it had been stolen before we bought it.
According to apple, this particular supplier is not on their authorised list and unless they're prepared to supply this info. his expensive i pad will be worse than useless as apple wont unlock it.
Mr. S. explained we have a lot of photo's on it that we now can't access, including the few we have of our eldest GS who've we've not been allowed any contact with since he was 8 months old; he'll be 5 next month. We're soat the prospect of losing these precious photo's because apple refuse to help us. Each time they've been contacted they want more and more information that last of which we're unable to supply.
I've suggested that Mr. S. ask them to unlock it just long enough for us to retrieve the photo's; they're sorry, they understand our anger and frustration but there's nothing they can do.
BS they can, they just wont. One thing or sure, we'll never buy apple again.
Smileless2012 Sat 24-Dec-16 09:08:28
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