I think, from experience, that she was probably scared and frightened of something that she had no control over and was out of the ordinary. The bag under the eye abvioisly worried her and she didn't know how to cope with it or understand it, other than not have to encounter it. Be patient and explain that the very thing she was frightened off is not there anymore.
Another Tired Kicking For The Sick And Disabled By Rishi
NHS U turn on trans terminology