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To be furious with our surgery

(37 Posts)
cornergran Fri 05-May-17 12:37:28

I think I'm over reacting but right now I am mad enough for murder. Three weeks ago Mr C had an annual blood test to measure medication levels (he has been very unwell in the past when these have been out of the acceptable range) and check cholesterol. Told to phone in 10 days. 'Stuff' has been happening which has eaten all our time so finally phoned for the results today to be told he couldn't know the outcome as the doctor had not yet reviewed the results. OK, they surgery is busy, it's not the delay that has angered me so much as it is his blood, his levels and he knows what they should be. The nurse just had to read them out to him. If he was concerned he could then have requested a telephone consultation with his doctor. Mr C is a patient man and is unconcerned. I'm spitting feathers. What do you think? I wondered about a word with the practice manager when I calm down, but is that wise? Feel better for a rant anyway!

Katek Sat 06-May-17 23:52:51

I can't comment on private blood tests but I had an ultrasound carried out privately on Thursday at 1pm, 'free' lunch ordered for me by nurse, then consultant's appointment at 2.15 where he already had access to the scan and radiologist's report.

Our GP practice has become much more accessible since they employed an advanced nurse practitioner. You are almost guaranteed to see her on same day - she can deal with a surprising number of ailments and can also prescribe. The other practice nurse is currently on a prescribing course and she will be taking over the respiratory clinic after her course. Lots of good reports about surgery now after a dodgy couple of years when both partners were on maternity leave simultaneously!

Anya Sat 06-May-17 22:04:59

Yes doctors are leaving, retiring, etc and not enough are being trained to replace them.

How crazy and short-sighted is this

"Official figures reveal that 770 students with three grade As or higher at A-level were rejected by medical schools last year due to a controversial Government quota system.
The Government says it takes £230,000 to fully train each doctor in the UK because of the higher costs of delivering medical education, and critics claim the number of places available at universities is capped to save taxpayers’ money."

Deedaa Sat 06-May-17 20:20:18

DH is going down to our local hospital on Wednesday afternoon to have blood taken. It means that all the results should be with his consultant before he sees him on Friday morning.

When he had some blood tests done that showed dangerously high calcium levels we had a call the same evening from an out of hours doctor who had seen them and wanted him to see a doctor as soon as possible.

HillyN Sat 06-May-17 19:59:54

I have to have an annual blood test of my thyroxine levels and I've been told to assume they're OK if I don't hear anything. I have to believe someone reads them! (I'm sure they do..)

silverlining48 Sat 06-May-17 17:39:35

Gp's are leaving practices in droves and it is in reasingly difficult to find replacement doctors. Practices are closing down or if possible try to amalgamate with nearby practices. we may have to tolerate worse before it hopefully gets better. My own very lovely doctor leaves in the summer and i will miss her.
This is one reason why people are using hospital a and e departments not always appropriately, which causes longer waiting times. Problem is in the uk We spend less on our health service than almost every other similar European country, so no surprise really.

icanhandthemback Sat 06-May-17 12:23:47

Receptionists don't give blood test results because they can show an anomaly, which if you read the internet will show you have various different conditions, but it may be that when properly interpreted, it can be ignored. It's irritating to wait so long but hardly worth murdering someone!

gillybob Sat 06-May-17 10:50:07

Interesting Anya I too, would love to know how much the same tests would cost for a human . £58 is probably worth it to put someones mind at rest or to get treatment started more quickly.

annsixty Sat 06-May-17 10:29:26

The NHS is under such pressure that I worry for its future.
Our own previously very good GP surgery is awful now, no non urgent appointments in less than 3 weeks, often 4, but if we phone for a same day appointment which has to be on the stroke of 8am and you might get through by 8:25 we are grilled by the receptionist as to the problem and either told it isn't an emergency or, the golden ticket, given an appointment.I managed to get a telephone conversation last week for my H which was non urgent but needed to be dealt with in days rather than weeks.
Is it a lack of GPs? Will throwing money at it (if there is any!) solve the problem?
I have posted on another thread about our friend who had a massive stroke on Wed morning and died later that evening. The paramedics , ambulance staff, hospital staff were marvellous, he and his family couldn't have been better looed, after so some parts of the NHS are still wonderful, we must hope for improvement in the day to day aspects.

silverlining48 Sat 06-May-17 09:39:25

If this is a regular annual test and op left calling surgery
for 3 weeks presume it wasnt Of too much concern and if there had been a problem with result the surgery would have been in touch.
I agree with rizlett, the nhs is in big trouble and staff under enormous pressure. They do their best, in difficult circumstances.
My husband had a blood test on wednesday and by thursday morning our surgery were on the phone saying he needs to see the gp. We have an appt on monday. Feeling concerned.....but grateful.

Bellanonna Sat 06-May-17 09:23:31

My GP yeaterday, discussing my chest X-ray, kept asking if I was sure I hadn't been a smoker. I AM sure! Feel a bit concerned as cough has been going on forever. I now have a cocktail of 6 steroids, 2 antibiotics and Omeprazole for (with!) breakfast. I've got my lovely little DGD today so won't start till tomorrow as I don't know what, if any, effects the meds might have. She will be here tomorrow morning too but Mum will be driving her home later. What has really annoyed me is that the GP seems very thorough and has asked to see me in a month. When I tried to book an appt at reception they said "June sheets are not out yet". Eh? She said to ring in 2 weeks. I said oh, so in two weeks I won't be told there are no slots, hopefully. She replied ( rudely, I thought) sorry, I can't guarantee that. I will summon up the energy to ring the Practice Manager on Monday to see how I can guarantee an "early June" appointment. It seems an odd system when you often wait 3 weeks to see a particular doctor but nothing is yet available for next month.

rizlett Sat 06-May-17 09:22:47

You were calling for results for an 'annual' test so perhaps its not so urgent that you get the results immediately.

I have recently been working as a district nurse and I'm frankly astonished that despite everything in the news people still seem to have no idea of the pressure that the nhs is under. None of us want to provide poor service, we hate not having time to be able to do what we need to do but given funding restraints and it being impossible to recruit staff things are only going to get a lot worse.

So - in your 'mad enough for murder' moments op - please spare a thought for us working as hard as we can - in times of despair.

Anya Sat 06-May-17 08:59:49

Gilly the blood tests were £58? or thereabouts.

Compare the scenario with Cornegran's ..

Rang for appointment mid morning, phone answered straight away, asked when was best, which practictioner we'd prefer to see. Arrived, plenty of parking, good thorough examination, discussion, bloods taken, medication given there and then.
Phone call with blood results at teatime,

Cost £125. What would the cost privately for humans be, can anyone tell me and how quickly would results be back then. I'd be interested to know if anyone has had something similar privately.

gillybob Sat 06-May-17 08:31:28

It's amazing how quick things can get turned around when you are paying though Anya . I bet if the blood tests were done privately (for a hefty fee) then the results would have been back very quickly. I am having bloods done this next week but will almost certainly wait at least a week for someone to bother looking at the results.

travelsafar Sat 06-May-17 08:25:34

If our surgery has your mobile number they will send a text asking you to ring for a telephone consultation for your results.

Mind you getting a telephone consultation can take up to a week as the surgery is always so busy.

You know something is wrong otherwise you wouldnt get a text and if you rang to find out results they would say all ok.

Crafting Sat 06-May-17 00:11:24

cornergran results usually go to the GP for 'comment' which the receptionist or secretary can relay to the patient. Comments usually include things like 'the result is normal', 'no action required', 'ask patient to phone to discuss' etc. If the GP hasn't commented on the results then the receptionist can't tell you what they are.

Normally blood test results come back quite quickly, one or two days. The fact that you were asked to phone back after 10 days probably means that they are tests that are a bit more complicate than a straight forward one. If there is anything seriously wrong it is usual for the hospital to fax or phone the results through to the GP who would then make it a priority to contact the patient.

Sorry lengthily explanation. Hope you get good news of results soon.

cornergran Sat 06-May-17 00:04:53

hopehope, indeed. Just a turn of phrase. At least the cupboards get sorted grin.

Hopehope Fri 05-May-17 23:48:46

Cornergran I would be spitting feathers too, and want to pull out my hair and kill everyone, not particularly in that order grin

You two sound just like us as a couple. I go bananas, and he is cool calm and collected :-)

I hope it is soon sorted for you
oh and just in case I get arrested I dont really kill anyone, just bang a few pots, clean some cupboards out and think evil thoughts

Deedaa Fri 05-May-17 21:50:33

I was annoyed when one of our GPs (who had never met DH before) visited DH and ordered blood tests. When I rang the surgery for the results I was told that they hadn't changed much and he had forwarded them to the consultant. I had been hoping for a phone call at least to discuss what else might be wrong but we ended up with three more visits from assorted GPs before he was admitted to hospital. A lot of time and money wasted by the surgery I would have thought.
To be fair I did have a phone call this morning from DH's own GP asking how he is and if there's anything he can do to help.

Luckygirl Fri 05-May-17 19:48:44

Not angry with her. She is just parroting what she has been told to say. But it does not take a crystal ball to realise that I might like to know what the x-ray showed and I think that, seeing as it is abnormal, the GP should have conveyed those results to me.

vampirequeen Fri 05-May-17 19:45:18

The receptionist isn't qualified to give the results. She can only relay information that has been given to her by the doctor to pass on to the patient. If the doctor hasn't looked at the results there is nothing she can do. There is not point in being angry with her. She can't do more than she's qualified to do.

cornergran Fri 05-May-17 19:24:06

I'm envious of those people who can access records on line. We can see what vaccinations we have had, nothing else. It would be so much easier. When life is calmer I will have a chat with the practice manager and get her to explain systems, understanding will help. luckygirl, get ye to the practice nurse, you've been coughing too long. Thanks everyone for your thoughts. I so miss the level of support from the surgery at our previous home for many reasons. I do get cross with this one because I know their systems could be, should be, better.

Luckygirl Fri 05-May-17 18:58:31

I have some sympathy with this - I have had two chest x-rays and then had a phone call from the surgery receptionist to say that the GP had asked her to ring me to book an hour's appointment with the practice nurse to have some respiratory tests. When i asked why she said that the x-rays showed that I might have some breathing problems.

I have absolutely no idea what the x-ray findings are that indicate the need for these tests - all I know is that both x-rays had the same result. The appointment to have the tests is on Thursday week.

I can access my record online, but it only gives a summary of diagnoses at each consultation. It does not give test results. I have decided to just go with the flow and keep on coughing!

thatbags Fri 05-May-17 17:01:19

We usually get an appointment (phone or visit to surgery) the same day even if it's not urgent. Never had a problem with receptionists or nurses; everyone seems to be well trained and trying to be helpful. Seems we are lucky out in the depths of Argyll or perhaps that in too many places GP surgeries are overstretched and overstressed.

Kittye Fri 05-May-17 16:11:16

Anya that's what I was thinking!🐶 Lol

Pittcity Fri 05-May-17 16:05:43

I get my regular blood test results online and can view the doctor's recommendations long before I can get a phone appointment to speak to somebody.They even have links to explain the results. My prescription is updated immediately online too.