Cassie I echo what others have said. There's plenty of people on here who know what hard times mean and if someone comes over as judgemental about stuff like this, they're soon given alternative opinions based on their experience.
In fact, one of the things I like about GN is that if someone starts a thread saying they're affronted/disgusted/whatever the word is by what they've read/heard, posters soon appear to to tell them the true facts, often backed up with a link too. It's a great place to learn what is really going on from people experiencing it, rather than what the media are churning out.
I also worked in the public service for almost 30 years, most of that in Social Security (DHSS, DSS, and the BA benefits Agency), the others in housing. I tried to remember the claimants/customers/clients had no where else to turn to. Now I am on the other side of the counter and I know how much times have changed.
PS I can't get over the sheet nerve of Ian Duncan Smith. Sheesh!
Sorry to go on, but I hope you get what I mean and stay around.