Apologies in advance for length of moan!
I completed on the purchase of a new property last week and move in tomorrow. At the end of September I put in an order with BT for a new phone number, Wi-Fi and TV service to commence on 24th October the day my existing line was transferred to my buyer. Since then I have had at least 12 messages from their 'office' in India, umpteen phone calls to say my order has been cancelled and each time another one made. The TV order has completely disappeared as has the Wi-Fi. I have asked numerous times to speak to someone UK based to no avail until this morning when, eureka, I spoke to a lovely lady in Lincoln who tut tutted and promised faithfully that the investigation department would, erm, investigate the appalling service I have received and get back to me by 9pm. Well it's now 9.35 and why am I not surprised!. I've been a customer for well over 40 years and so much for loyalty. Question is - who do I transfer my allegiance to now? Any suggestions....?