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BT......I'm losing the will to live ?

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Marmight Mon 30-Oct-17 21:48:12

Apologies in advance for length of moan!
I completed on the purchase of a new property last week and move in tomorrow. At the end of September I put in an order with BT for a new phone number, Wi-Fi and TV service to commence on 24th October the day my existing line was transferred to my buyer. Since then I have had at least 12 messages from their 'office' in India, umpteen phone calls to say my order has been cancelled and each time another one made. The TV order has completely disappeared as has the Wi-Fi. I have asked numerous times to speak to someone UK based to no avail until this morning when, eureka, I spoke to a lovely lady in Lincoln who tut tutted and promised faithfully that the investigation department would, erm, investigate the appalling service I have received and get back to me by 9pm. Well it's now 9.35 and why am I not surprised!. I've been a customer for well over 40 years and so much for loyalty. Question is - who do I transfer my allegiance to now? Any suggestions....?

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S001 Fri 03-Nov-17 14:59:01

Having worked on new homes sites for many years, I can tell you that this is very common.
I highly recommend Utility Warehouse - great customer service (UK based) makes it much easier to contact.
Good luck

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Marmight Fri 03-Nov-17 18:52:04

I wrote to the CEO and 3 of his 'ladies' dealing on and off with my case. 2 steps forward and 3 back. After no less than 4 phone calls, 8 emails and 3 messages in 48 hours (no wonder the company is in a mess) and having been promised wifi by Monday I have just been told I'll get it at midnight on the 10th. Big Marmight explosion. I am pushing for a good deal and have written to Mr Gavin E Patterson again and insisted that he get off his proverbial and explain to me why he is heading up a totally useless company. I also asked whether he was suitably embarrassed and ashamed....I may be waiting a long time for a reply grin. I could really do without all this.

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