I signed up to a new site last week which my daughter had recommended. I am not naming the site as I do not believe that they were at fault. My concern was, that having placed two orders, payable on the same card, I received an email from the site asking for very sensitive personal information to confirm my connection to the card I had used. This was only for the second order. They wanted me to send an up to date utility bill, a credit/debit bill valid for the last three months and a photo ID. I refused and cancelled my card so that the second order could not be processed. The first lot of items are due to be delivered today and I have tracked them through Royal Mail. I raise this on our site because someone else might feel they have to send this to complete an order. My concern was that all of the above requested could be used for identity theft. Has anyone else been asked for this amount of detail for an online site? My only experiences of having to provide such items is when opening a new Bank/Building Society account, and then always in person.
I phoned the Company and was told it was an error which is why I have not named them. However, being very cautious about my security online, I preferred to lose the goods rather than proceed. My daughter never had such a request from them and has never had any trouble with orders and receipt of same. I intend writing to the firm to ask for a more detailed explanation than I got on the phone. Beware - this could be a new way to extract your personal details by a hacked site.
