As conergran says when you get through say you want to escalate it to the complaints dept. Tell them due to the stress and having to waste so much of your time trying to sort out their error with the wrong phone number and also not being able to log in/time on the phone you will be leaving. I did this with Eon (have now changed supplier) and got a £30 fair something or other payment off my bill. Eon for me were awful and now I hear they've done away with their dual fuel discount and the discount for paperless billing - a sneaky way to increase prices without putting prices up me thinks.
Dontaskme Fri 23-Mar-18 13:13:37
cornergran Fri 23-Mar-18 12:07:31
Iam64 Fri 23-Mar-18 11:02:12
BlueBelle Fri 23-Mar-18 10:24:50