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To expect a company to answer the phone

(10 Posts)
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Googoogoo1 Tue 24-Jul-18 13:49:07

AIBU to expect the company that provides us with internet to answer the phone? Been on hold three times this morning each time it gave options played music, advertised how wonderful they were and then cut off stating they were too busy after 20 minutes! Trying to cancel even tried the sales number-nothing! No customer option to email or write although I did find an option to email if interested in new contract so have emailed but not too hopeful.

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OldMeg Tue 24-Jul-18 14:00:16

Name the company!

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MiniMoon Tue 24-Jul-18 14:13:57

Who is your internet provider? It would help in giving you an answer to your query.

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Googoogoo1 Tue 24-Jul-18 15:46:48

We can't get internet over the phone so use satellite broadband. It was Europasat they have now changed to Big Blu. Hope that helps. It's a rolling monthly contract so should be easy to cancel if I could actually get a hold of them!

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Nonnie Tue 24-Jul-18 16:09:33

Google complaints and their details that might help.

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Jane10 Tue 24-Jul-18 16:28:48

Also mention them on Facebook and Twitter

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Elegran Tue 24-Jul-18 17:08:29

bigblu.co.uk/complaints-handling/ has details of how to complain. No guarantee that it will be any more successful than your efforts so far, but you never know, it could be.

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Googoogoo1 Tue 24-Jul-18 19:26:04

Just written a letter to them and will send it recorded delivery. Thank you for link. smile

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Elegran Tue 24-Jul-18 20:21:56

You are welcome. I found it by typing Big Blu Europasat and complaints into Google.

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fourormore Tue 24-Jul-18 20:29:43

Are you paying monthly by bankers order? If so cancel it with your bank - when they don't receive their payment they will be in touch!!!

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