To expect a company to answer the phone

Are you paying monthly by bankers order? If so cancel it with your bank - when they don't receive their payment they will be in touch!!!

You are welcome. I found it by typing Big Blu Europasat and complaints into Google.

Just written a letter to them and will send it recorded delivery. Thank you for link.

bigblu.co.uk/complaints-handling/ has details of how to complain. No guarantee that it will be any more successful than your efforts so far, but you never know, it could be.

Also mention them on Facebook and Twitter

Google complaints and their details that might help.

We can't get internet over the phone so use satellite broadband. It was Europasat they have now changed to Big Blu. Hope that helps. It's a rolling monthly contract so should be easy to cancel if I could actually get a hold of them!

Who is your internet provider? It would help in giving you an answer to your query.

Name the company!