Our toilet has been troublesome for some time - flushes, then paper comes sailing back in a sea of brown water, which makes the toilet very hard to clean. After several months of trying to find an available local plumber, I looked online and found "Local Heroes", who said they find plumbers/electricians/gardeners etc. in your locality.
I filled in the drop-down boxes outlining what we needed and they offered me someone to come the next day and the cost would be £94 including VAT. Knowing that plumbers can be expensive, I agreed to this.
Next day a man arrives - it turns out he has driven from a long distance (so not "local" then) and he is from Dynorod. He pokes around and says there is no manhole to this toilet and he will have to create a way in via the cistern (It's just a small plastic bit) - he tells my OH (who has PD) that it will cost £180, and (when I was out of the room) OH agrees to this! He then does his poking around and informs us that the problem does not lie with the drain but with the cistern and we need a plumber, which is what I asked for in the first place! He says he does not know how to do it!
He then informs us that with VAT, the bill will be £216. So, here we are being asked to pay £216 and the problem remains.
I got back to Local Heroes and had a number of phone conversations with them. They maintain that they sent DynoRod because I said the toilet was blocked - in fact I did tick that item in the drop-down box because there was no other relevant option.
I then had a call from DynoRod themselves, who said they would talk to the boss and get back to me, which they have not done. In the meantime I have been inundated by requests for this bill to be paid.
My argument with them is that I cannot be expected to know the cause of the problem (I am neither a plumber nor a drainage engineer) and that LH chose to send a drain person who knows nothing about cisterns and their workings, leaving us in this mess. When I knew that it was Dynorod coming I looked them up online and noted that they call themselves plumbing and drainage experts so I assumed that this would be fine - but when I tackled DynoRod on this they said that the two arms of the business are separate - but how could I have known this?
What to do?
Luckygirl Sun 29-Jul-18 09:21:10
Poppyred Sun 29-Jul-18 09:35:23
Luckygirl Sun 29-Jul-18 09:41:29
merlotgran Sun 29-Jul-18 09:48:53
jusnoneed Sun 29-Jul-18 09:50:37
gillybob Sun 29-Jul-18 09:51:58
MissAdventure Sun 29-Jul-18 09:59:27
annsixty Sun 29-Jul-18 10:06:51
Jane10 Sun 29-Jul-18 10:07:03
gillybob Sun 29-Jul-18 10:11:14
merlotgran Sun 29-Jul-18 10:26:46
gillybob Sun 29-Jul-18 10:34:34
Luckygirl Sun 29-Jul-18 10:37:08
merlotgran Sun 29-Jul-18 10:38:19
Fennel Sun 29-Jul-18 11:18:38
grannyactivist Sun 29-Jul-18 11:31:31
starbird Sun 29-Jul-18 11:41:36
HAZBEEN Sun 29-Jul-18 12:02:52
Luckygirl Sun 29-Jul-18 12:10:01
Elegran Sun 29-Jul-18 12:26:58
Fennel Sun 29-Jul-18 12:39:30
Elegran Sun 29-Jul-18 12:54:17
Nonnie Sun 29-Jul-18 13:36:50
Elegran Sun 29-Jul-18 13:48:09
Luckygirl Sun 29-Jul-18 13:55:39