You have my sympathy. I think the mention of trading standards should spur them into action. I've spent a whole week getting quotes from reputable companies to replace my conservatory roof. I've become accustomed to being spoken to as if I'm stupid. I kept my composure although did show one the door rather prematurely as his quote was laughable. Well not that funny but £10k more than all the others. I survived that and now have to smile while every query I raise is explained as though I'm 5. I'm no surveyor but even I can see when things are missing from the drawings. I'm not being awkward I just want it to go right first time, no hiccups. I don't want to upset anyone but please I'm an adult whose forking out a huge sum of money and I'd like to be treated as such. Trouble is the guy I dealt with originally was very on the ball, had all the answers and owns the company, he got the sale and I've now passed on to the surveyor who is seriously getting on my wick but hopefully his part is nearly done and I'll be dealing with the builders. The problem is he's so busy chatting and being friendly he's not listening and I have to keep repeating myself. I've followed it all up with a polite but to the point email and hope that's enough.
I was going to ask for a quote for some further work but I'm holding fire on that at the mo.