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To be absolutely spitting tacks about this

(45 Posts)
Chewbacca Tue 04-Sep-18 15:06:47

Lonnnngggg story so apologies if you lose the will to live by the end of this post:

I have a 5 year old Vauxhall Corsa, very low mileage, maintained regularly. Earlier this summer it started making a strange noise that seemed to be coming from the passenger's side front wheel. Took it to the local garage and explained, as best I could, what the noise was like. They couldn't find anything wrong. Twice more I took it back, saying that the noise was louder and I was worried because I have my GC in the car most weeks. Each time garage said nothing was wrong and they'd checked it thoroughly. Today I took it to a different garage, out of town. Theyve just rung me to tellme that both front coil springs are completely broken; the brake pads are down to the metal; there's no brake fluid left and the brake shoes need replacing too. Total cost, with MOT is £850.00 & VAT. shock

I'm livid that I've been disbelieved by a garage full of men who clearly dismissed my concerns, on 3 occassions, and in so doing, have put mine and my GC's safety at risk. Can't remember when I was so mad. The money is a huge amount to find but that's the least of my fury today. angry

ninathenana Tue 04-Sep-18 15:22:03

Do you trust the new garage ?Are you sure they didn't see "mature female" I sincerely hope not.
If you think they are honest then a strongly worded written complaint is called for addressed to the organ grinder and not the useless grease monkeys from the first garage.
Also if your on FB I would name them on a local page.
Disgracefuly inept I'm angry for you.

Chewbacca Tue 04-Sep-18 15:30:31

I've had to trust the 2nd garage nina; I knew that something was wrong, and was getting worse by the day, and so went to them on the recommendation of a colleague. I expect it's become more expensive now because the damage has gone further and more needs to be done to put it right. And as the MOT was due this month, and it would failed that without the work being done, I've no choice but to pay. I keep thinking of all the times I've had GC in my car during the holidays. And what could have happened.

sodapop Tue 04-Sep-18 15:31:23

I would be furious as well Chewbacca If you are convinced the second garage is right then I would be having strong words with the first one. If they belong to a trade association you could voice your concerns to them.

Nonnie Tue 04-Sep-18 15:41:27

My first thought was the same as Nina's but you have to go with how you feel about them.

annodomini Tue 04-Sep-18 15:50:01

If you need an impartial verdict, perhaps the AA would be able to inspect your car, Chewbacca. I remember that this used to be a service they offered - I used it when my 18-year-old son bought a complete wreck and with the AA's report I was able to get his money back for him.
OMG, I have just realised that this must have been 30 years ago. DS is a middle aged dad now.

Grammaretto Tue 04-Sep-18 15:57:59

I was going to mention the AA. I had a similar problem which my garage man couldn't find. I had to wait until the car broke down completely - in the rain, dark and rush hour! Luckily I didn't have GC in the car I was on my own.
The AA came, identified the problem and towed me home.
I changed my garage after that.

gillybob Tue 04-Sep-18 16:01:02

I use a small garage close to where I work . It is a member of the Good Garage Scheme and almost all of their work comes from word of mouth. I never feel “talked down to” or that I am being ripped off at all and they give very good f we advice too.

I can understand you feeling mad chewy I would be the same. Does the GGS operate where you are ? I agree the 1st garage has behaved very badly. Did the 2nd garage show you the broken spring? Worn pads ? Mine always keeps the things they have replaced to show me or DH what they have done.

M0nica Tue 04-Sep-18 16:08:37

Chewbacca, I know exactly how you feel. Some years ago I got a new company car. From the start the braking was poor. I took it back to the main dealer three times complaining about the brakes. They insisted there was nothing wrong with them. Then someone at work suggested I used a garage near the office that would collect from work and deliver back the same day.

The day before it was due to go in. I was on the M25, It was tipping with rain, no one was doing more than 50. There was an incident in front of me, I tried to brake and nothing happened. Thankfully, because of my worries about the brakes I had left a very large gap between me and the car in front, so eventually I hit her very gently and damage to both cars was not too bad and no-one was hurt.

The new garage handled all the repairs. When the car returned the brakes were working properly. Too long ago for grandchildren but I could have been killed or killed someone, or been badly injured.

I would get a report from the AA and complain loudly to the original garage and their trade as

M0nica Tue 04-Sep-18 16:09:50


Why does my desktop keep posting mails on its own account when I am half way through typing them?

gillybob Tue 04-Sep-18 16:11:06

glammanana Tue 04-Sep-18 16:16:04

Chewbacca Is the first garage registered for MOTs if they are get in touch with people who run the MOT register and report them.

Chewbacca Tue 04-Sep-18 16:23:27

I'm going to ask to see the old worn out parts when I go to pick the car up later today; just to reassure myself that they've done what they say they've done.
I'm not in the AA but, once I've scraped some money together, I'm going to join. Completely lost my trust in this car and would value knowing that assistance was just at the end of the phone.
Yes glammanana garage #1 is registered for MOT testing and, in the past, they've done mine.

NanaandGrampy Tue 04-Sep-18 16:38:38

If the first garage is a registered Vauxhall Service Centre then go straight to Head Office Customer Service and complain- loudly !!.

They are incentivised by Vauxhall to meet certain standards.

Luckygirl Tue 04-Sep-18 16:59:38

Try AA - I agree. It is so easy to be taken for a ride.

I am lucky that my SIL is a car mechanic (NOT a grease monkey!!!) and he checks ours over if there is anything we are worried about.

Bluegal Tue 04-Sep-18 17:51:53

I absolutely HATE going to garages.... Not surprised you are spitting feathers chewbacca I think I would have taken for a second opinion elsewhere long before this but...depends where you live and how many there are around.

In my experience I tried out lots of garages and then found a really good one I trusted and stuck to it.

Not sure what you can do though other than let all and sundry know how bad they were so that it is boycotted? They will only deny there was a problem when they saw it if you complain to them.

Busset135 Wed 05-Sep-18 07:44:49

I found a garage years ago who I trust and know don't rip me off, and I've pretty much stuck with them even though they aren't that convenient. (They are on the good garage scheme ) I bought a used car with a three year warranty from a reasonable sized dealer, but could see distinct signs of ripping off the single female i.e. Everything being fine but two months later it needed several hundred pounds of repair not covered by the warranty and they panicked when I wanted to know why there had been no sign of this a few weeks before. The final straw was being told I would need new tyres soon. I went back to my original garage and they did replace the tyres- two years later

sarahcyn Wed 05-Sep-18 09:01:45

It might be a good idea to stick to a garage which specialises in your marque of car.
I recently was told by Kwikfit that the weird grinding noise coming from under the bonnet of my Golf was to do with the timing belt and was a £800+ job. I took it to the Volkswagen concession and they said it was just a pump: less than a third of the cost.
I usually like my local Kwikfit guys and I don't think they are dishonest at all but I do think consulting someone who knows that particular car very well is useful.

Pearlsaminger Wed 05-Sep-18 09:15:57

You can report the garage to Trading Standards. And really you should. I’ve had the same kind of thing in the past.

Turns out the only qualified mechanic had left but they were still trading under his name and the certificates he left behind. shock

Blinko Wed 05-Sep-18 09:23:50

Love the name, Pearl grin Bet you're not...

mabon1 Wed 05-Sep-18 09:27:54

Get an independent view from RAC or AA.

SunnySusie Wed 05-Sep-18 09:45:06

Quite shocked by this story and really annoyed on your behalf Chewbacca. I could go off on a total rant about male dominated concerns like car mechanics, building trade, plumbers etc and the way some of them (obviously not all) treat women. I must admit I do ask the OH to take the car to the garage and to meet with contractors for that very reason, but of course I know not everyone has that option, and really in this day and age it shouldnt be necessary. There is an organisation called The Motor Ombudsman for accreditation and complaints. I dont know much about it, but it has a web site at:

Marieeliz Wed 05-Sep-18 09:47:53

My car is 12 years old, had it from new. I am lucky my local garage has serviced it since the dealership services ran out. He is around the corner and handy, they are brilliant. Reasonably priced as well.

amberlee Wed 05-Sep-18 09:54:58

When did you last have its MOT surely if the car is that bad some of this would have showed up then?
I always use the dealer I got the car from (Citroen) more expensive but more peace of mind.
I would be spitting fur and feathers if this happened to me.

purplepansyem Wed 05-Sep-18 09:55:35

Please, please, please get another opinion. There are so many people out there happy to take advantage of others and it seems very odd that one garage would say there is nothing wrong and a second garage would find loads wrong.